DON'T BELIEVE THE POOR REVIEWS I was dreading using this company because of the poor reviews. My experience was completely the opposite, I was kept informed throughout the process. Any questions by email were promptly answered by Raechel. The price was also very reasonable. I definitely use them again.

Dreadful company Dreadful company. Needed 4 visas for cruise. Paid £900 for two people. One visa never came so missed Saudi Arabia port. Benin and Kenya visa eventually arrived. Made over 20 phone calls and 40 emails. Depending on who we spoke to different promises which never came.

Has to be the worst company I have ever… Has to be the worst company I have ever had to deal with. Things can go wrong, but with this shower its impossible to sort it out because they don't reply to emails, answer phones within 40 minutes or more. If you ring them it costs a fortune and I am sure they deliberately don't answer so as to run up the clock. Applied for a VISA on 13/9 no response other than taking over £400, then a month later they say we cant get you a VISA so destroying a £4,000 holiday. Not even a sorry!! OH and the platitudes to earlier complaints on Trust Pilot about contacting the manager. He doesn't exist..his emails bounce back. In short do not do business with them, You will regret it.

To avoid stress, do not use this company! Applied for visas for Tanzania in December, they eventually arrived after much chasing (multiple phone calls to misnamed Titan Help Desk!) on 23th January, when we were due to travel on 24th! Staff uncaring and unhelpful, promised to get back to me several times but never did! When they did arrive visas had been granted by Embassy on 12th January, 11 days before CIBT forwarded them to me. If you want to avoid stress do not use this company.

Absolutely disgraceful service. I can say that I received the most disgraceful and worst service I have ever seen in my life from this company. Absolutely disgraceful service. They got my visa date wrong and couldn't change it afterward. All my preparations for that day were canceled. Their response to emails is absolutely deplorable. employees don't care. Please read this and do not experience the situation I experienced and do not receive any service from them. Please.