Without a doubt the worst customer… Without a doubt the worst customer service of all time. They withdrew money out of my account and couldn’t care less about refunding the funds. So much attitude with every person in customer service. Look elsewhere.

Avoid Pioneer I started with around $44k in credit card debt. I'm on the 4 year program scheduled to finish by September. I have one account remaining to settle and contacted pioneer earlier this year about paying off my remaining balance (around $4k in remaining payments) and they said it would take over $9000. They said I will have to make payments to the company directly after I complete the program if I don't pay any extra to then now. I have asked them to get a settlement offer from this last company but they refuse. They won't respond to emails or return phone calls. When I enrolled in the program I was told that I would most likely finish the program early. I have made all my payments on time so it's very frustrating that they were off by over $5000 and that they refuse to make any effort to settle this final account.

DO NOT USE THIS COMPANY!!! DO NOT USE THIS COMPANY!!!! The fees they charge you for paying with your own money is ridiculous. They give you a small amount in the papers you sign when you begin but then it double and triples. If you must do debt refinance, do not use this company. Hidden fees!!!! Global Client solutions is also the company used by them. Don't use them either. I foolishly looked at other experiences and said that wouldn't happen to me but I was wrong. Seriously don't use this company.

Do not use this company Do not use this company. The total settlement amount will not be anywhere close to what they estimate in the beginning. For more than a year they will collect ridiculous service fees and when it is close to the end of program they will leave you by yourself. The monthly drafts will increase a few times down the road but it won't be enough to settle all your debts and they will tel you to make your own payments after program ends. They won't send you any documents of your settlements and won't provide you an interface to track your payments. They won't call you back. You'll only receive generic responses and monthly bulk emails. They will have you accept the same or worse offers multiple times.

My experience with Pioneer Law Firm has been a terrible experience! My experience with Pioneer Law Firm has been worse than Bad. My 2 years is up the end of this month and I am so glad. I still have 3 accounts that they haven't even touched and doesn't look like they will. I can't get anyone to call me back, I have called several times and was told Friday, Jan 13, that they had scheduled a conference call for me with a manager/supervisor. And of course they didn't call. There was one person that helped me, his name is Rubin Sosa, and he helped settle two claims that had gone to litagation, after two negotiators had told me they couldn't settle with these accounts. So I do thank him. But the rest of my experience has been one of the worst in my life. I strongly recommend that you find another way to help with your finances.