All followup has to be done by me The only account that has settled has negotiated directly with me. . . I sent the information regarding the settlement, and then I get a generic congrats email from you saying you settled on one account. I have a pending lawsuit, and on 7 occasions, you dropped the ball. Not uploading information, not returning my phone calls, not responding to the court. I am really second guessing my decision to enroll with you. I have been contacted by numerous law firms who already provide better attention to me.

Monthly review Do you really have to verify my info every month? If I change anything I can inform you. Also instead of a phone review of my account standing you should send a hard copy so I can review it at anytime. I would also like to be reassured that my account is within the ending time frame as promised. I don't want to hear at a later time that the negotiated amounts will cause me to have to continue paying for a year or two more than I agreed to!

Not trustworthy We are currently involved, came to them to try to resolve our financial crisis, instead of turning to bankruptcy. They are not paying what they said, and won't return calls when they say they will. Wish I could start over and not go down this path.

DO NOT USE THIS COMPANY!!! DO NOT USE THIS COMPANY!!!! The fees they charge you for paying with your own money is ridiculous. They give you a small amount in the papers you sign when you begin but then it double and triples. If you must do debt refinance, do not use this company. Hidden fees!!!! Global Client solutions is also the company used by them. Don't use them either. I foolishly looked at other experiences and said that wouldn't happen to me but I was wrong. Seriously don't use this company.

Without a doubt the worst customer… Without a doubt the worst customer service of all time. They withdrew money out of my account and couldn’t care less about refunding the funds. So much attitude with every person in customer service. Look elsewhere.