Disappointed in services Disappointed in services. I called earlier in the month of May to skip that months payment due to lack of funds to pay both my rent and payment. On the 22nd noticed that the funds earmarked for rent had been deducted from my bank account. After a call was reassured that the funds would be returned. After several calls and three weeks later am told to wait a additional 5 days to find out the outcome. And will be subject to pay a late fee because of this error.

Monthly review Do you really have to verify my info every month? If I change anything I can inform you. Also instead of a phone review of my account standing you should send a hard copy so I can review it at anytime. I would also like to be reassured that my account is within the ending time frame as promised. I don't want to hear at a later time that the negotiated amounts will cause me to have to continue paying for a year or two more than I agreed to!

I have had a very poor experience with… I have had a very poor experience with Pioneer. There has been a huge lack of communication despite me asking for follow up phone calls or sending emails. I have been given incorrect information and now I find that I will be done with the program in November as stated but still owing a company a large amount which is unacceptable. I have been garnished by the three largest debts with no help from Pioneer. I have had to call and remind them to make payments to a debt settlement company and no one even apologized for that. I would not recommend this company and wish I had never gotten into this scam. I will be following up with someone to look into this mess as well. Stay away!!!!

All followup has to be done by me The only account that has settled has negotiated directly with me. . . I sent the information regarding the settlement, and then I get a generic congrats email from you saying you settled on one account. I have a pending lawsuit, and on 7 occasions, you dropped the ball. Not uploading information, not returning my phone calls, not responding to the court. I am really second guessing my decision to enroll with you. I have been contacted by numerous law firms who already provide better attention to me.

This company is the worse to try and… This company is the worse to try and talk to someone in person.I have tried calling several times and we play phone tag after I have been on the phone waiting for long time spans.. Last time I waited an hour and when I got the representative she told me she couldn't hear me and told me I had to call back and hung up on me.Funny as I have using the phone all day without a problem. Call back and I'm put on a computer message machine. They have stopped taking money out of my account but apparently it isn't a problem for them as there has been no communication for three months.