Not trustworthy We are currently involved, came to them to try to resolve our financial crisis, instead of turning to bankruptcy. They are not paying what they said, and won't return calls when they say they will. Wish I could start over and not go down this path.

awful customer service they messed up our payments- would submit multiple drafts in the same month without authorization and dragged their feet to get settlements- often times stating we needed to increase our monthly payment. keeping our fingers crossed that we are done with them and our credit scores start recovering but pretty sure i would have done better on my own- wished i had read these reviews first.

Find a better way to solve your debt problems. Find a better way to solve your debt problems. I've been with them for about 3 years. My credit score went down more than 100 points and it is not recovering at all. It seems like I owe more money because of late fees than before I started the program. If they can't handle a problem they'll put it off on you stating that the law firm they are communicating with is a very "hard" law firm and ask you to pay more money monthly (basically the amount I paid prior to enrolling in their program) or handle the debt yourself. I'm EXTREMELY unsatisfied with their services and wish that I never started dealing with them in the first place.

Monthly review Do you really have to verify my info every month? If I change anything I can inform you. Also instead of a phone review of my account standing you should send a hard copy so I can review it at anytime. I would also like to be reassured that my account is within the ending time frame as promised. I don't want to hear at a later time that the negotiated amounts will cause me to have to continue paying for a year or two more than I agreed to!

All followup has to be done by me The only account that has settled has negotiated directly with me. . . I sent the information regarding the settlement, and then I get a generic congrats email from you saying you settled on one account. I have a pending lawsuit, and on 7 occasions, you dropped the ball. Not uploading information, not returning my phone calls, not responding to the court. I am really second guessing my decision to enroll with you. I have been contacted by numerous law firms who already provide better attention to me.