Non existent support when you need it Regrettably, Deputy has provided the worst customer support I've ever encountered. A simple request was met with an astoundingly complex and outdated process. The support representative offered no direct assistance and simply forwarded our concern to another team. It's as if they were washing their hands off our issue rather than genuinely helping. This experience has been frustrating and has seriously tarnished Deputy's reputation for us. Frankly, it's made us reconsider our choice of software provider. Bottom line: If you're looking for reliable and efficient customer support, steer clear of Deputy.

Seamless. Constant Improvements & Updates I started a management position and this was the platform that was recommended we use for scheduling and timesheets/payroll. At first, it was slightly complex but there’s a lot you can do on here! Over the past year, the software has made great improvements and now it’s super seamless to use. Really enjoy Deputy now 👏🏻

Pray nothing goes wrong. Customer service terrible So disappointed in their customer service. Have been trying to fix a synching issue with Xero for 5 months. Basically the customer service involves apologizing and saying the issue will be escalated. Its seems the goal is to make you so frustrated you give up. There is no way to speak to a manager or anyone in charge. They have set it up so there is no accountability. You will just keep going in circles Apart from the synching issues it seems to work well which is why the customer service response is so frustrating.

Deputy saved us money! I implemented Deputy before covid hit, which meant we had ample time to learn how it worked. After a bit of a steep learning curve for my boss, we now can schedule at ease, send our rosters and reminders to staff and we've been able to save money by utilizing the clock in/out feature. knowing exactly when staff arrive and when they leave, saves more than you would think. unlike some of the other reviews, I've personally never had an issue with customer support. they've always gotten back to me within 12 hours. they offer many extra services also, like webinars. 10/10 recommend Deputy!

So far, so good! So far, so good! As someone who regularly rosters, would love more flexibility in viewing the Schedule. I had specifics but can't remember, other than that everything has been good :)