Non existent support when you need it Regrettably, Deputy has provided the worst customer support I've ever encountered. A simple request was met with an astoundingly complex and outdated process. The support representative offered no direct assistance and simply forwarded our concern to another team. It's as if they were washing their hands off our issue rather than genuinely helping. This experience has been frustrating and has seriously tarnished Deputy's reputation for us. Frankly, it's made us reconsider our choice of software provider. Bottom line: If you're looking for reliable and efficient customer support, steer clear of Deputy.

Stay away Stay away. Doesn't work as advertised. Absolutely abysmal support. We raised a ticket in regards to data export issues ranging from: Incorrect data Missing Data Missing Shifts Incorrect pay rates Jumbled up data Incorrect calculations Duplicated shifts Basically what we're paying for the software to do.... In the week and a half we've been trying to get these issues resolved, we've lost two business days, have engaged with four people and still no one has actually started to actually deal with the issues. We passed from pillar to post by very courteous but useless support (based in Singapore) once of which Renz who only works between 22:00 & 07:00 UK time which is obviously no good to us as we are based in the UK. Does not work as advertised. Stay away.

So far, so good! So far, so good! As someone who regularly rosters, would love more flexibility in viewing the Schedule. I had specifics but can't remember, other than that everything has been good :)

Copy and paste glitches I like that I can copy and paste the shifts, this makes it a lot faster of a process. Deputy can have some glitches sometimes where you cannot paste shifts for backshift, as it pops up with an error stating it is a bad request: end should be greater than start. Usually, the next day deputy is back to normal.

Pray nothing goes wrong. Customer service terrible So disappointed in their customer service. Have been trying to fix a synching issue with Xero for 5 months. Basically the customer service involves apologizing and saying the issue will be escalated. Its seems the goal is to make you so frustrated you give up. There is no way to speak to a manager or anyone in charge. They have set it up so there is no accountability. You will just keep going in circles Apart from the synching issues it seems to work well which is why the customer service response is so frustrating.