Annual leave system is underdeveloped but at premium price I would echo what recent reviews are saying about Deputy support but my main gripe is about the annual leave management system. It's underdeveloped but comes at a premium cost. When things go wrong, and they have done frequently for us due to the merging of two Deputy accounts and the recent updates to the system, be prepared to spend days and days working out what's gone wrong and how to fix it. Deputy claims to save you time and streamline processes, and it has done that for scheduling, but far from it for annual leave. We'd be better off with pen and paper! Simple things can't be done, such as: 1) Exporting a CSV file showing total number of holiday days per employee per pay cycle (it displays on the custom report but doesn't export to CSV) 2) Employees being able to check how many days leave they have remaining on their mobile app (it's never accurate as leave approved for the following year will be deducted from the current year's balance) There was an issue with the last update where you had to mark annual leave timesheets as paid before they would deduct from the balance. We pay monthly, so this meant the balances were incorrect all month until that one day they got marked as paid. This has now been rectified by Deputy, but it left us out of pocket as we overpaid holiday to a number of people during that time. No compensation from Deputy for releasing an untested update to it's customers. As others have said, you can never speak to a Manager so in sheer desperation in Nov 2023, I reached out to one of the Customer Success Managers, Kat Doria on LinkedIn and she did arrange a video call with me. During the call she said she'd help with a few things, including sorting the problem we've been having for 12 months now regarding the duplication of shift offers... ...but she never got back to me. So disappointing!

Pray nothing goes wrong. Customer service terrible So disappointed in their customer service. Have been trying to fix a synching issue with Xero for 5 months. Basically the customer service involves apologizing and saying the issue will be escalated. Its seems the goal is to make you so frustrated you give up. There is no way to speak to a manager or anyone in charge. They have set it up so there is no accountability. You will just keep going in circles Apart from the synching issues it seems to work well which is why the customer service response is so frustrating.

Stay away Stay away. Doesn't work as advertised. Absolutely abysmal support. We raised a ticket in regards to data export issues ranging from: Incorrect data Missing Data Missing Shifts Incorrect pay rates Jumbled up data Incorrect calculations Duplicated shifts Basically what we're paying for the software to do.... In the week and a half we've been trying to get these issues resolved, we've lost two business days, have engaged with four people and still no one has actually started to actually deal with the issues. We passed from pillar to post by very courteous but useless support (based in Singapore) once of which Renz who only works between 22:00 & 07:00 UK time which is obviously no good to us as we are based in the UK. Does not work as advertised. Stay away.

Deputy rocks! Deputy has made it way easier to schedule employees. The clock in kiosk has been an amazing update compared to our last outdated system. We also no longer have to leave notes on my desk for requested time off. Deputy has made my job easier and has made employees lives easier.

Deputy saved us money! I implemented Deputy before covid hit, which meant we had ample time to learn how it worked. After a bit of a steep learning curve for my boss, we now can schedule at ease, send our rosters and reminders to staff and we've been able to save money by utilizing the clock in/out feature. knowing exactly when staff arrive and when they leave, saves more than you would think. unlike some of the other reviews, I've personally never had an issue with customer support. they've always gotten back to me within 12 hours. they offer many extra services also, like webinars. 10/10 recommend Deputy!