Deputy makes scheduling easy and… Deputy makes scheduling easy and affordable. We are a small caregiving company with not a lot of resources. Deputy allows us to ensure everyone has real time accurate schedules along with all the important details of each location.

Non existent support when you need it Regrettably, Deputy has provided the worst customer support I've ever encountered. A simple request was met with an astoundingly complex and outdated process. The support representative offered no direct assistance and simply forwarded our concern to another team. It's as if they were washing their hands off our issue rather than genuinely helping. This experience has been frustrating and has seriously tarnished Deputy's reputation for us. Frankly, it's made us reconsider our choice of software provider. Bottom line: If you're looking for reliable and efficient customer support, steer clear of Deputy.

Customer support is woeful Customer support is woeful. Phone support assistants are trained to repeat your question. Then waste your time guiding you to the simple on line instructions you have already tried nine times out of ten. They can't help with anything even remotely complex. They waste so much of your time. I wasted an hour just trying to explain the problem to people who couldn't speak English very well. Borderline unethical given the claims they make.

Copy and paste glitches I like that I can copy and paste the shifts, this makes it a lot faster of a process. Deputy can have some glitches sometimes where you cannot paste shifts for backshift, as it pops up with an error stating it is a bad request: end should be greater than start. Usually, the next day deputy is back to normal.

Stay away Stay away. Doesn't work as advertised. Absolutely abysmal support. We raised a ticket in regards to data export issues ranging from: Incorrect data Missing Data Missing Shifts Incorrect pay rates Jumbled up data Incorrect calculations Duplicated shifts Basically what we're paying for the software to do.... In the week and a half we've been trying to get these issues resolved, we've lost two business days, have engaged with four people and still no one has actually started to actually deal with the issues. We passed from pillar to post by very courteous but useless support (based in Singapore) once of which Renz who only works between 22:00 & 07:00 UK time which is obviously no good to us as we are based in the UK. Does not work as advertised. Stay away.