Non existent support when you need it Regrettably, Deputy has provided the worst customer support I've ever encountered. A simple request was met with an astoundingly complex and outdated process. The support representative offered no direct assistance and simply forwarded our concern to another team. It's as if they were washing their hands off our issue rather than genuinely helping. This experience has been frustrating and has seriously tarnished Deputy's reputation for us. Frankly, it's made us reconsider our choice of software provider. Bottom line: If you're looking for reliable and efficient customer support, steer clear of Deputy.

Easy to use platform with a multitude of features Easy to use platform with a multitude of features. Makes tracking employee hours + setting rosters a breeze.

So far, so good! So far, so good! As someone who regularly rosters, would love more flexibility in viewing the Schedule. I had specifics but can't remember, other than that everything has been good :)

Customer support is woeful Customer support is woeful. Phone support assistants are trained to repeat your question. Then waste your time guiding you to the simple on line instructions you have already tried nine times out of ten. They can't help with anything even remotely complex. They waste so much of your time. I wasted an hour just trying to explain the problem to people who couldn't speak English very well. Borderline unethical given the claims they make.

Deputy saved us money! I implemented Deputy before covid hit, which meant we had ample time to learn how it worked. After a bit of a steep learning curve for my boss, we now can schedule at ease, send our rosters and reminders to staff and we've been able to save money by utilizing the clock in/out feature. knowing exactly when staff arrive and when they leave, saves more than you would think. unlike some of the other reviews, I've personally never had an issue with customer support. they've always gotten back to me within 12 hours. they offer many extra services also, like webinars. 10/10 recommend Deputy!