Illegal trader Item received (eventually) and was faulty. Returned and told they couldn’t replace because they had no more stock. I asked for a refund as per consumer trading law and I get vague responses saying she’s “unable” to refund me and to “give her another chance”. I’ve lodged a dispute with Afterpay and with the Office of Fair Trading today. Please don’t trade with this dishonest company. New owner is now blaming the old owner for issues. She needs to honour all the returns and refunds if she’s acquired this business. I literally don’t care who owns it.

Scam company Scam company! Do not purchase from them! Ordered two jumpsuits in April 2023 that have never arrived. Have requested a refund numerous times via email and Instagram, and no email offering refund or refund has ever arrived. Have now lodged formal complaints with Fair trading QLD, my Credit card provider and Afterpay to investigate and hopefully refund me the hundreds of dollars I’m owed. Poorly run ‘business’ dodgy excuses for not delivering goods/refunds. Completely unprofessional to deal with, constantly using delay tactics and excuses. I think the rating and complaints speak for themselves, I wish I would have read them before ordering.

5 months and STILL ABSOLUTELY NOTHING Do not order from Mahli. I have been a big supporter of theirs for YEARS and have a large amount of clothing. I place 2 orders for over $300 in August 2023, and knew it was going to be a 6-8 week wait as 1 of the orders was pre-order. It is now January, 2024 and have received nothing. Have emailed 4 times, 1 response saying I will have my orders before the ‘festive season’. That was a lie. I will never buy from this brand ever again. Save your money and shop elsewhere.

Absolutely terrible experience Absolutely terrible experience. Ordered boots that took over 6 months to arrive. Poor communication. No compensation offered. I am a small business owner myself so I’m blindsided but such dirt poor customer service and communication. The boots are made from absolute crap, they are now leaking this terrible white crap all over the from that can’t be washed off with leather cleaner. DO NOT order from the site.

Another Scammed Victim Purchased a dress, took weeks to arrive. Terrible quality and faulty. Returned for refund as per their advertised policy. Only to be told they are new owners and not liable to refund, that I need to claim from previous owner who has now gone bankrupt. After Many emails and lies they have kept my money and told me I can pursue my money back by lodging a small claims case in court. They have disclosed all comments on their social media accounts and blocked customers from allowing to see how many complaints there are. Just completely unethical scammers, I’m confused as to why they are still trading ?