Excruciatingly slow I have reported to GenealogyBank some years ago that its site is almost unacceptably slow to load articles. It has papers I cannot access elsewhere, so I had to resubscribe, but the slowness has not improved. It's slower than any other online site of its kind or any kind. For the money subscribers pay, they should expect much faster service.

Book Order I received a very prompt reply to my query, and the staff was excellent in letting me know the details of the ordered book shipping. I am very grateful for such an outstanding response. Thanks!

Good and prompt service I thought I just did this evaluation. I had help from Renee and Karen. I found the emails confusing so Renee helped me understand. Then Karen took my information so that I can have another 2-year subscription.

She very patiently helped me sort out… She very patiently helped me sort out my password problems!

I am able to find a considerable amount… I am able to find a considerable amount of family information when searching. I also like the fact that the filters provided, i.e., states, dates, plus obits, social security, census records, etc., help to narrow the search. Another important feature is the highlighting of the search subject.