Ridiculous Service !!! One of the worst service I ever seen in my life.I applied for a new passport for my new born on Sep 30, 2022 in a nearby post office. Till date (Mar 09, 2023) I have not received the passport. I was raised in a developing nation with huge populations than here, still the passport service for their citizens are very streamline, prompt and well informed. The people who are working in the nation passport center are du**t one, just to read the information available on their website. Instead of these humans, IVRS would do a better job.

Gross incompetence When I was turned back at the passport application office for a Naturalization Certificate discrepancy, I was first told that I had to replace it to the tune of $345.00. Not believing this, I inquired further only to be given conflicting information during a 5-hour marathon of ineptness. It was my 59 year-old husband who haphazardly found the federal form that stated no alteration was needed if the name change occurred through court order or by marriage. All you married women out there be advised!!!

When the government is happy to take your taxes, but can't manage a simple function. Called in the 3 months time they said it would take due to back up. They said that they already mailed it although I never received it and check. my mail evey day, gave me no proof of delivery or the address they sent it to, and told me that because it was now 90 days I'd have to re-apply and pay 100's of dollars again. Re-applied with the Rush my Passport, and months later got a letter saying that I needed to include my last passport, which I did on my first application. Called them and told them they have it and they said they couldn't retrieve it so I'd have to fill our more paperwork and pay more money to file without my old passport. What I wanted to believe was a government who actually hired people that were proud to serve the citizens who pay them has been lost on me. What in the world are you guys doing over there? Get it together. Still don't have my passport 8 months later.

If I had the opportunity to give a 0 ⭐… If I had the opportunity to give a 0 ⭐ I would have done it. I applied for my son passport renewal on the 2nd of Mai and my trip was scheduled for July the 18th. My son's passport never arrived never even though it was supposed to be expedited. I am trying to reschedule the trip and just asking the people who are answering to the calls to reschedule me to go to emergency passport office, but, aside for a couple of them who tried to help, most of them were rude, and condescending. No telephone etiquette at all. I have never been through something like that before. I felt humiliated. I was as if I was begging for some money. Now, I will be losing $ 3000 because the airline will only reimburse half of the tickets prices and I will also be missing my sister's wedding.

Absolutely atrocious service Absolutely atrocious service. Passport was sent back incorrect twice. Made an appointment at passport office in DC. Waited over an hour after traveling 3 hrs to get there. Was then told to wait another 4 hrs for my passport. The woman next to me was sobbing because of the service she received. It's a disaster and poorly organized with no correct information for the public.