Extremely poor service as I applied in… Extremely poor service as I applied in Dec 2020 for 2 passports with IDs. I paid in excess of 350.00 December 2020. I was informed that due to covid please expect extended delays. So we waited patiently. we did receive our passport IDs in late January 2021, but never received our passport books which unfortunately is the most expensive item within this transaction. we never received any notifications at all - phone, email or other. In October 2021 I started inquiring as it has been too long and no correspondence of any kind. They indicated sorry it has been over 90 days please apply again and pay again. After several conversations with US passport customer service and managers, communicating unhappy with this standard procedure. In this covid environment, I don't know many people who can just throw away $350 plus dollars. they are informing if nothing received within 90 days, to restart process and pay all fees. However, when I applied end of December 2020, they only informed me to allow up to 16 weeks due to covid delays. Nothing of this 90 day policy. The 16 weeks they informed me to allow is longer than the internal policy of 90 days to restart and repay US passport fees.

Fast passport renewal 👌👌 Given only 4 weeks between business trips to renew my passport, including the Christmas/New Year holidays, the Passport office really helped me out. Including postage (recorded delivery) times from/to my home in Italy, my new passport arrived only 2.5 weeks after I had sent it! Bravo Passport Office!!

Bureaucratic Horror This agency is so bureaucratic that you can't get anything done. I submitted a passport renewal application. They said I didn't submit my old passport card (I never received a card, but did send in the old passport). Now I need to reapply, but that is hard to do at a local office. Total incompetence!

Not sure why they don’t have negative… Not sure why they don’t have negative stars….let’s recap! Customer waits on hold for two hours… Extra helpful worker: hi, how can I help Customer: waited 3 mo this for an online renewal with your speedy government website Extra helpful worker: what’s your application number…. Customer: oh thank goodness, some actual help, here it is Extra helpful worker: ok let me get you someone else that can help(put on hold) Customer: 10 minutes on hold….your wait time is 2-1/2 hours…. Huh Great job government! And Scott!

They Should add MINUS START to this… They Should add MINUS START to this Survey We would give -10 Start to Stupid US Passport Employees !! They are the most disqualified, Du....m, Laziest, & Careless "Creatures" cannot call them humans.. It is too nice .. All because there are ZERO Quality Control Nor ANY Escalation or complain process SHAME ON YOU GOVERMENT !!!!