What a joke! What a joke!! I have no idea why they even have people working there. They can't give you ANY information or help you in the slightest. My mother's passport app was received on Jan 12th. It's been "in process" since then. I called to check on the status and they told me to call back on Feb 27th and they could schedule an appointment for my mother to go into an office to have it expedited. Well, my mother called the passport office today and they still wouldn't help her. The rep told her that there are no available appointments in her area. She can drive to Miami (which is 300 miles away) or she can go to Detroit. WHAT?!? They are advising a 76yr old woman to either drive 300 miles or hop on a plane. This is sickening. My mother is leaving on March 12th and I don't think she will have her passport on time. What a royal waste of time!

Not sure why they don’t have negative… Not sure why they don’t have negative stars….let’s recap! Customer waits on hold for two hours… Extra helpful worker: hi, how can I help Customer: waited 3 mo this for an online renewal with your speedy government website Extra helpful worker: what’s your application number…. Customer: oh thank goodness, some actual help, here it is Extra helpful worker: ok let me get you someone else that can help(put on hold) Customer: 10 minutes on hold….your wait time is 2-1/2 hours…. Huh Great job government! And Scott!

WORSE THAN THE DMV I do NOT give this place one star.....but there's no negative star option. This government agency is a complete joke. I am so disappointed in and embarrassed for this agency. More than 3 months waiting for my mom's passport. She's never traveled outside the country......we finally book a cruise for her 80th BIRTHDAY....and she will now not be able to attend. I paid for expedited....the idiot never processed it as expedited. I have spent over 28 hours on hold with this ridiculous place over a two week span. THIS IS NOT OK FEDERAL GOVERNMENT!!! NOT OK!!!!

Ridiculous Service !!! One of the worst service I ever seen in my life.I applied for a new passport for my new born on Sep 30, 2022 in a nearby post office. Till date (Mar 09, 2023) I have not received the passport. I was raised in a developing nation with huge populations than here, still the passport service for their citizens are very streamline, prompt and well informed. The people who are working in the nation passport center are du**t one, just to read the information available on their website. Instead of these humans, IVRS would do a better job.

Took my money and ran! I bought this service basically to make sure the process was smooth and error free from my side by getting help from what I thought was a trusted advisor. After the first call after I paid, getting in touch with mu contact was virtually impossible, I was left doing alot of research myself. On top of that, I paid for rush service and still did not get my passport until 5 days after the paid for date. I would never recommend this company to a friend or a stranger for that matter...Especially now after completing the process alone, I can easily walk someone thru the process...and they wont have to pay 4 times the cost like I did. Thanks for nothing!