Bureaucratic Horror This agency is so bureaucratic that you can't get anything done. I submitted a passport renewal application. They said I didn't submit my old passport card (I never received a card, but did send in the old passport). Now I need to reapply, but that is hard to do at a local office. Total incompetence!

Ridiculous Service !!! One of the worst service I ever seen in my life.I applied for a new passport for my new born on Sep 30, 2022 in a nearby post office. Till date (Mar 09, 2023) I have not received the passport. I was raised in a developing nation with huge populations than here, still the passport service for their citizens are very streamline, prompt and well informed. The people who are working in the nation passport center are du**t one, just to read the information available on their website. Instead of these humans, IVRS would do a better job.

Fantastic service! I never went through the process of getting a new passport after I got married and changed my last name, until I had to book an international flight leaving in less than 2 weeks. I was convinced I wouldn’t be able to get a new passport in time- then I found this company after doing a google search. I was still skeptical when I paid for the service and sent all of the documentation to them- turned out to be unnecessary worry. They received my package at their office on Tuesday morning with the completed paperwork and I received my new passport before 9 AM on Friday- just a few days later!! Awesome service. Answered all questions/emails/phone calls promptly. Couldn’t recommend more highly.

Ignorance and Arrogance Rules at the National Passport Center The agents are ignorant about their job. They create facts and use those facts to make decisions. They give conflicting information. They are ignoramnt of the law. They are arrogant and speak with no accountability. Wow, this must be the worst department of the federal government.

Rip off So I needed a visa for China. The fee they charge is $249 for 6-8 business days. I thought that would have included the government consult fee as well, since that is price most companies are charging to get. Nope not at all. They wanted an additional $160 for government fee. I asked what $249 was for and they said time and expertise. Standard for Chinese visa is 4 business days, so don't know where the extra time cost came in. Expertise, well that I'm not sure of cause they don't actually issue me the visa it's upto the Chinese embassy. They go and say there is hidden fees that other companies will charge you. I offered to send them an email confirmation of what other companies charge. She said they don't match prices and aren't going to pay $160 government for me. So I asked for refund. This company just wants to charge you double. Don't use. Look at other companies. I ended up going with visaexpress for $256 including 4-6 business days and credit card fee.