Fantastic service! I never went through the process of getting a new passport after I got married and changed my last name, until I had to book an international flight leaving in less than 2 weeks. I was convinced I wouldn’t be able to get a new passport in time- then I found this company after doing a google search. I was still skeptical when I paid for the service and sent all of the documentation to them- turned out to be unnecessary worry. They received my package at their office on Tuesday morning with the completed paperwork and I received my new passport before 9 AM on Friday- just a few days later!! Awesome service. Answered all questions/emails/phone calls promptly. Couldn’t recommend more highly.

Lady answered the phone and kept asking… Lady answered the phone and kept asking me questions and when I answered her and told her what happened with my passport that was sent with an error she told me she didn’t ask that and she was being so rude, I waited 2 hours on the phone until someone Answered and then she answered so rudely after she didn’t find appointment she hang up. What kind of customer service is that? Waited so long for someone to be so rude this si frustrating because they don’t help and on top of that are disrespectful.

Extremely poor service as I applied in… Extremely poor service as I applied in Dec 2020 for 2 passports with IDs. I paid in excess of 350.00 December 2020. I was informed that due to covid please expect extended delays. So we waited patiently. we did receive our passport IDs in late January 2021, but never received our passport books which unfortunately is the most expensive item within this transaction. we never received any notifications at all - phone, email or other. In October 2021 I started inquiring as it has been too long and no correspondence of any kind. They indicated sorry it has been over 90 days please apply again and pay again. After several conversations with US passport customer service and managers, communicating unhappy with this standard procedure. In this covid environment, I don't know many people who can just throw away $350 plus dollars. they are informing if nothing received within 90 days, to restart process and pay all fees. However, when I applied end of December 2020, they only informed me to allow up to 16 weeks due to covid delays. Nothing of this 90 day policy. The 16 weeks they informed me to allow is longer than the internal policy of 90 days to restart and repay US passport fees.

WORSE THAN THE DMV I do NOT give this place one star.....but there's no negative star option. This government agency is a complete joke. I am so disappointed in and embarrassed for this agency. More than 3 months waiting for my mom's passport. She's never traveled outside the country......we finally book a cruise for her 80th BIRTHDAY....and she will now not be able to attend. I paid for expedited....the idiot never processed it as expedited. I have spent over 28 hours on hold with this ridiculous place over a two week span. THIS IS NOT OK FEDERAL GOVERNMENT!!! NOT OK!!!!

Ignorance and Arrogance Rules at the National Passport Center The agents are ignorant about their job. They create facts and use those facts to make decisions. They give conflicting information. They are ignoramnt of the law. They are arrogant and speak with no accountability. Wow, this must be the worst department of the federal government.