What a joke! What a joke!! I have no idea why they even have people working there. They can't give you ANY information or help you in the slightest. My mother's passport app was received on Jan 12th. It's been "in process" since then. I called to check on the status and they told me to call back on Feb 27th and they could schedule an appointment for my mother to go into an office to have it expedited. Well, my mother called the passport office today and they still wouldn't help her. The rep told her that there are no available appointments in her area. She can drive to Miami (which is 300 miles away) or she can go to Detroit. WHAT?!? They are advising a 76yr old woman to either drive 300 miles or hop on a plane. This is sickening. My mother is leaving on March 12th and I don't think she will have her passport on time. What a royal waste of time!

Rip off So I needed a visa for China. The fee they charge is $249 for 6-8 business days. I thought that would have included the government consult fee as well, since that is price most companies are charging to get. Nope not at all. They wanted an additional $160 for government fee. I asked what $249 was for and they said time and expertise. Standard for Chinese visa is 4 business days, so don't know where the extra time cost came in. Expertise, well that I'm not sure of cause they don't actually issue me the visa it's upto the Chinese embassy. They go and say there is hidden fees that other companies will charge you. I offered to send them an email confirmation of what other companies charge. She said they don't match prices and aren't going to pay $160 government for me. So I asked for refund. This company just wants to charge you double. Don't use. Look at other companies. I ended up going with visaexpress for $256 including 4-6 business days and credit card fee.

They Should add MINUS START to this… They Should add MINUS START to this Survey We would give -10 Start to Stupid US Passport Employees !! They are the most disqualified, Du....m, Laziest, & Careless "Creatures" cannot call them humans.. It is too nice .. All because there are ZERO Quality Control Nor ANY Escalation or complain process SHAME ON YOU GOVERMENT !!!!

Extremely poor service as I applied in… Extremely poor service as I applied in Dec 2020 for 2 passports with IDs. I paid in excess of 350.00 December 2020. I was informed that due to covid please expect extended delays. So we waited patiently. we did receive our passport IDs in late January 2021, but never received our passport books which unfortunately is the most expensive item within this transaction. we never received any notifications at all - phone, email or other. In October 2021 I started inquiring as it has been too long and no correspondence of any kind. They indicated sorry it has been over 90 days please apply again and pay again. After several conversations with US passport customer service and managers, communicating unhappy with this standard procedure. In this covid environment, I don't know many people who can just throw away $350 plus dollars. they are informing if nothing received within 90 days, to restart process and pay all fees. However, when I applied end of December 2020, they only informed me to allow up to 16 weeks due to covid delays. Nothing of this 90 day policy. The 16 weeks they informed me to allow is longer than the internal policy of 90 days to restart and repay US passport fees.

Lady answered the phone and kept asking… Lady answered the phone and kept asking me questions and when I answered her and told her what happened with my passport that was sent with an error she told me she didn’t ask that and she was being so rude, I waited 2 hours on the phone until someone Answered and then she answered so rudely after she didn’t find appointment she hang up. What kind of customer service is that? Waited so long for someone to be so rude this si frustrating because they don’t help and on top of that are disrespectful.