Rip off So I needed a visa for China. The fee they charge is $249 for 6-8 business days. I thought that would have included the government consult fee as well, since that is price most companies are charging to get. Nope not at all. They wanted an additional $160 for government fee. I asked what $249 was for and they said time and expertise. Standard for Chinese visa is 4 business days, so don't know where the extra time cost came in. Expertise, well that I'm not sure of cause they don't actually issue me the visa it's upto the Chinese embassy. They go and say there is hidden fees that other companies will charge you. I offered to send them an email confirmation of what other companies charge. She said they don't match prices and aren't going to pay $160 government for me. So I asked for refund. This company just wants to charge you double. Don't use. Look at other companies. I ended up going with visaexpress for $256 including 4-6 business days and credit card fee.

WORSE THAN THE DMV I do NOT give this place one star.....but there's no negative star option. This government agency is a complete joke. I am so disappointed in and embarrassed for this agency. More than 3 months waiting for my mom's passport. She's never traveled outside the country......we finally book a cruise for her 80th BIRTHDAY....and she will now not be able to attend. I paid for expedited....the idiot never processed it as expedited. I have spent over 28 hours on hold with this ridiculous place over a two week span. THIS IS NOT OK FEDERAL GOVERNMENT!!! NOT OK!!!!

Fantastic service! I never went through the process of getting a new passport after I got married and changed my last name, until I had to book an international flight leaving in less than 2 weeks. I was convinced I wouldn’t be able to get a new passport in time- then I found this company after doing a google search. I was still skeptical when I paid for the service and sent all of the documentation to them- turned out to be unnecessary worry. They received my package at their office on Tuesday morning with the completed paperwork and I received my new passport before 9 AM on Friday- just a few days later!! Awesome service. Answered all questions/emails/phone calls promptly. Couldn’t recommend more highly.

Gross incompetence When I was turned back at the passport application office for a Naturalization Certificate discrepancy, I was first told that I had to replace it to the tune of $345.00. Not believing this, I inquired further only to be given conflicting information during a 5-hour marathon of ineptness. It was my 59 year-old husband who haphazardly found the federal form that stated no alteration was needed if the name change occurred through court order or by marriage. All you married women out there be advised!!!

Absolutely atrocious service Absolutely atrocious service. Passport was sent back incorrect twice. Made an appointment at passport office in DC. Waited over an hour after traveling 3 hrs to get there. Was then told to wait another 4 hrs for my passport. The woman next to me was sobbing because of the service she received. It's a disaster and poorly organized with no correct information for the public.