Absolutely atrocious service Absolutely atrocious service. Passport was sent back incorrect twice. Made an appointment at passport office in DC. Waited over an hour after traveling 3 hrs to get there. Was then told to wait another 4 hrs for my passport. The woman next to me was sobbing because of the service she received. It's a disaster and poorly organized with no correct information for the public.

I initially called within 14 days of my… I initially called within 14 days of my travel date. I was on hold for 5 hours, literally,. Then when they finally got on the line, they asked for my locator number, then said that I need to monitor their website and if we dont receive them in a few days to call back. So I called back at 5am California time and waited for 1 hour to get an appt, the only appt available was the same day at 10:30am in El Paso, Texas. It was the only available appt in the country. My travel date is a few days away and we expedited and over nighted our passports. Their wntire system needs an overhaul, they have a completely out dated platform. Our only options are to push back our trip , thankfully we have trip insurance.

Appealing to your Congressmember gets them to do their jobs accordingly. Would give negative star if I could. I got my passport on Tuesday but it took CALLING MY CONGRESSMAN AND MAKING A CASE for it to arrive on time. Called the passport center within the 5 day time period as they force you to do if you’ve already applied. NO APPTS IN THE ENTIRE COUNTRY!!! It’s ridiculous. I feel for those who say they couldn’t get theirs in time. My biggest advice to help: do it early, or, if those fools don’t help- try to get your Congressmember to step in. Within a day of my congressman’s office filing with them, they got it to me. The customer service is horrid. They put you on hold for HOURS and when I ask to be transferred, I either get put on hold for another ridiculous amount of time, or, they HANG UP THE PHONE. The supervisors are useless. Seriously, do this 6 months or a year before if you had the chance, there’s no relying on them. (Paid for expedited service and 1 day shipping). A failure of the federal government and true show of the bureaucratic mess.

Bureaucratic Horror This agency is so bureaucratic that you can't get anything done. I submitted a passport renewal application. They said I didn't submit my old passport card (I never received a card, but did send in the old passport). Now I need to reapply, but that is hard to do at a local office. Total incompetence!

I would not recommend using this… I would not recommend using this company. They do not list a phone number on their website to call, the person who emails you details of how to get your passport will not answer their phone. I've been trying for month to get a refund since they charged my credit card and never got my passport for me. I had to end up doing it myself the old fashion way and already have it back for WAY cheaper. WHAT SCAM this company is. Don't waste your time or money.