Ticketsatwork are Thieves! I used Ticketsatwork to purchase two hotel rooms for March. I prepaid for the rooms in January. When I checked out of the hotel, the credit card I used for incidentals upon checking in was charged the full amount for the rooms. Apparently, ticketsatwork had never sent the payment along to the hotel. So now, I have paid once to ticketsatwork and once directly to the hotel. I have now had over 16 emails and phone calls to ticketsatwork to try to get someone to resolve this issue. It has been over four weeks since I stayed at the hotel. They are absolute thieves. Their customer service is the WORST. A different customer service rep responds each time to your emails. AGAIN....I have paid twice for the same hotel and they kept the money!! When they finally responded they said the hotel fees were correct because they were for incidental fees. This is even after sending them the itemized bills from the hotel explaining I paid for the rooms!

Kept lagging and would not take me to… Kept lagging and would not take me to the page to check out. Had to use a different computer in order for it to work. Then it would not let me use my card and I had to use Paypal to make payment. Lots or errors and things causing it not to work correctly.

Just don’t do it, hidden fees It is not until after you have paid for the confirmation you are told there is a 63.26 resort fee at check in and a 70.00 resort fee at check out! Nothing was said about this before.

NO UPFRONT PRICING… It seemed that I had to go a around about way to get to the tickets I was interested with. Also it appears there isn't upfront pricing like other sites. I was somewhat surprised at the high fees, not so much with the taxes. I have to print receipts and or tickets, and yet I'm paying fees, doesn't seem right.

Lack of transparency of total price before submitting payment. I didn't like that the price changed after i submitted my payment. The price that was quoted was $250.20. After i submitted my credit card information the price increased about 12 dollars. The overall price was good but the lack of transparency of the TOTAL price was not great.