Ticketsatwork are Thieves! I used Ticketsatwork to purchase two hotel rooms for March. I prepaid for the rooms in January. When I checked out of the hotel, the credit card I used for incidentals upon checking in was charged the full amount for the rooms. Apparently, ticketsatwork had never sent the payment along to the hotel. So now, I have paid once to ticketsatwork and once directly to the hotel. I have now had over 16 emails and phone calls to ticketsatwork to try to get someone to resolve this issue. It has been over four weeks since I stayed at the hotel. They are absolute thieves. Their customer service is the WORST. A different customer service rep responds each time to your emails. AGAIN....I have paid twice for the same hotel and they kept the money!! When they finally responded they said the hotel fees were correct because they were for incidental fees. This is even after sending them the itemized bills from the hotel explaining I paid for the rooms!

User Friendly User Friendly This was very easy and straight forward. I will make sure to use this site again. The prices are great and fair. It was easy to find what I was looking for. I will make sure to look here next time I want discounted tickets.

Scam Purchased round trip tickets to Japan. When choosing the tickets and while checking out, it clearly stated I was buying business class tickets both ways. Even on the confirmation page after purchasing the tickets it stated business class both ways. Once I received the confirmation email, it listed business class only one way. Fortunately I still had the website confirmation page open so I took a screenshot to show to customer service so they could resolve the problem. However, the person I spoke to through email did not try to help me at all and told me that was what I paid for. Even with the screenshot as proof that their site sold me business tickets, they would not honor it. What I was promised during my purchase and what I actually received was not the same. That is the definition of a scam. I will not ever purchase tickets from this company again

Seamless purchase process not to… Seamless purchase process not to mention great doscount!

Happy Consumer I was so frustrated with the back-and-forth with a price adjustment issue. I escalated the issue and Richard Shankar called me within an hour and took care of my issue. I'm beyond grateful and happy with his professionalism and understanding of my issue. I have used tickets at work for over 10+ years and I am happy they value my loyalty.