Awfull looking fender plus top I went to the website and purchased a new fender player plus top. I received it in 3 days. Box had holes it but guitar didn't have any shipping damage. I purchased a new guitar and received a used one. Tag was off guitar, scratches all over the front, tremolo was not in the bag and loose in the box, the two allen wrenches weren't in the bag. And worst of all the maple flame was non existence except a little above the pickguard. Funky streaks running across the guitar. Worst looking plus top I have seen. I emailed proaudiostar four days ago and of course no response. I won't be purchasing anymore guitars or recommending them.

No hassle refund for new guitar returned for defects I ordered a relatively pricey new guitar which they shipped in brand new unopened box condition. Upon opening the box and included case and examining the guitar I identified what I felt were manufacturer’s defects, and requested to return the guitar for a refund. After I wrote to them with attached photos they promptly sent me a prepaid shipping label, and issued a full refund two days after they received return of the guitar, no hassles.

Receipt Doesn't Reflect What I Paid For I've bought a lot of products from ProAS. I've only had one significant problem over a number of years. I'd ordered an expensive piece of gear that was supposed to be in excellent used condition at a price significantly below what others were offering it for. I received my receipt for the used item after paying for it. However, I was then given the option to pay somewhat more for a new unit, the increase in price left it still well below the competition. I received the unit. I can't tell if it's mint used or new but it seems to be new. Now here's the problem. I wanted a receipt that showed it was a new item in case I ever wanted to sell it I thought it might make a difference. I was told they can't do that. They say their systems don't provide that option. That seemed quite lame. I never got the proper receipt. But otherwise good as I indicated, so 4 instead of 5 stars.

Fender Player Telecaster… Ordered a used Fender Player Telecaster on Oct.6, 2023 (not realizing it was a holiday weekend). I was pleasantly surprised when a Fedex truck backed in my driveway on Oct.9 with a perfectly factory packed guitar that looks new to me. I set action and intonation and have been playing since. Couldn't have asked for more! W.H.Wiliams

Substandard - Buy Elsewhere Whoever is in charge of this company's Facebook advertising is doing a poor job and the ads are formatted in properly so that if you want to know what the product actually is you have to click on it. This is a waste of time for the customer and it's a waste of money for the company. I commented on a couple of their erroneous ads and my comments were deleted so I sent them a Facebook message with examples of ads by Sweetwater and musicians friend and American musical Supply and rather than learn something, whoever the thin-skinned person was that got my message just blocked me and wrote me off. Big mistake.