Excellent customer service Hey! I just want to say that Pro Audio Star has excellent customer service. I had purchased a used Korg Pa5x that had operational issues. The return and credit process was top notch!! Will continue do business with them.

Great deal, but not without some shaky moments... When I saw a "too good to be true" deal on a particular guitar, I started doing my homework. PAS's reputation left me scratching my head. It seems when things are good, they are awesome with amazing deals and great results. When they are bad though, they seem to hit full on horror story. I've never seen a company with such an inverted distribution (everything at the extremes - nothing in the middle). And so it was I decided to roll the dice on a much higher end version of a guitar I wanted at only slightly above my originally intended budget. First, let me say the end guitar appears to be in fine condition and plays well, so the great deal appears to have played out. That said, there were some scary moments: First, even though they were using FedEx and said it shipped the morning after my order, FedEx didn't show it as in their system for days. FedEx can be slow to update - but not days and days slow in my experience with them. Next, the unit shows up, and the box has footprints on both sides of it. The box appeared to have held, but it was creased significantly. Finally, while communication was pretty good up until the unit arrived, it was nothing - crickets after that. Any question or concern (for example, the footprints on the box) received no response at all. The next result for me is that I will probably go into future purchases with them much as I did the first. Noting them as a legit dealer recognized by the brand I'm purchasing, but documenting the hell out of every purchase because the horror stories are too frequent to be completely blown off and my one experience thus far, while having a good end result, was not notable concerns along the way (and the zero response to an existing customer is particularly of concern). My advice to those considering a PAS purchase is, fully consider the deal and exactly what has been said. Ideally capture it in email rather than over the phone. Photography or video what you receive before you open it and through the process. Then be glad when it all turns out ok and you don't actually need that stuff (or be glad you have it if a horror story shows up because now you're on solid footing to pursue whatever actions are necessary). My sense of them is that they mostly do well, but they like to push some boundaries and when you do, sometimes those deals blow up - unfortunately, reviews seem to indicate they don't "own it" when that bad result happens. Hopefully I'll never get to experience that firsthand. I find it difficult to believe that such stories could be all that common on new equipment and they could keep their dealership contract up with major brands, so, as long as I stay new, I'll probably keep buying from them as long as the deal is good enough to make it worth the associated risk/hassle.

Fantastic customer service It turns out I purchased the wrong guitar for me. After requesting a return, ProAudioStar responded without delay, kept communications open, arranged a RMA and label. Once received they quickly issued a full refund with no additional charges. Outstanding service!

THEY ARE CROOKS THEY ARE CROOKS Lied up initiatiating a refund on an item I never received. Told me to call my bank, I did, no refund initiated. They said they'd have a manager call me in 5 mins, never heard back. Super shady.

No hassle refund for new guitar returned for defects I ordered a relatively pricey new guitar which they shipped in brand new unopened box condition. Upon opening the box and included case and examining the guitar I identified what I felt were manufacturer’s defects, and requested to return the guitar for a refund. After I wrote to them with attached photos they promptly sent me a prepaid shipping label, and issued a full refund two days after they received return of the guitar, no hassles.