Receipt Doesn't Reflect What I Paid For I've bought a lot of products from ProAS. I've only had one significant problem over a number of years. I'd ordered an expensive piece of gear that was supposed to be in excellent used condition at a price significantly below what others were offering it for. I received my receipt for the used item after paying for it. However, I was then given the option to pay somewhat more for a new unit, the increase in price left it still well below the competition. I received the unit. I can't tell if it's mint used or new but it seems to be new. Now here's the problem. I wanted a receipt that showed it was a new item in case I ever wanted to sell it I thought it might make a difference. I was told they can't do that. They say their systems don't provide that option. That seemed quite lame. I never got the proper receipt. But otherwise good as I indicated, so 4 instead of 5 stars.

Quick shipping on a high end guitar for… Quick shipping on a high end guitar for 30% less than anywhere else. In fact, I could not get the price I got on brand new guitar with ProaudioStar on a used one from anywhere else. Guitar arrived in manufacturer sealed box in perfect new condition.

Canceled My Order After Soliciting It Company reached out to me re: a “used” item I’d expressed interest in. They offered a deal, and I accepted and paid but not before attempting to upsell me to a new item. I know how this goes, so I declined. Heard nothing. Received no tracking number. Then, got an email that my order was canceled. Apparently, the “used” item they’d sold me was out of stock at the warehouse. I’ve purchased from PAS before with mixed results. Would have to be an amazing deal to get another chance.

I’ve ordered many items I’ve ordered many items - guitars, amp, pedals, microphones, keyboards, etc., and never once had a problem. Actually, I had one problem with a Nord Piano. ProAudioStar put me in touch with the US distributor. The distributor gave me option of returning the piano or getting a huge discount and they’d send me the new wooden side panel that was cracked. They sent me two new side panels and knocked a few hundred off the price. I’ve read the reviews but I swear, proaudiostar has never let me down. Im a real person, a longtime customer and professional musician. The deals are always stellar and only one time did an item marked “used” actually look used. Everything else has been new condition in an open box. I admit, sometimes the prices are too good but again, they’ve been great.

THEY ARE CROOKS THEY ARE CROOKS Lied up initiatiating a refund on an item I never received. Told me to call my bank, I did, no refund initiated. They said they'd have a manager call me in 5 mins, never heard back. Super shady.