WHEN I WAS STRUGGLING TO SET UP A ZINIO… WHEN I WAS STRUGGLING TO SET UP A ZINIO ACCOUNT AND PURCHASE A SUBSCRIPTION, HELP JUST IMMEDIATELY APPEARED. I DID NOT HAVE TO ASK FOR IT. WITHIN MINUTES I WAS ENJOYING THE LATEST MARTHA STEWART LIVING MAGAZINE. THAT MEANS A LOT TO SOMEONE OF MY AGE WHO IS NOT COMFORTABLE WITH ALL THINGS DIGITAL.

Excellent customer service I ordered a digital subscription in error but the customer service team at Zinio were brilliant. They cancelled my order straight away and followed up with emails to make sure I'd received the refund. Couldn't fault it. I wouldn't hesitate to buy from them if I ever wanted a digital subscription in the future.

subs transfer assistance A magazine I subscribed to had been discontinued with 3 issues still remaining. The help desk very quickly resolved the issue and gave me a voucher to use for another magazine I was interested in. I could find no fault with their handling of the query at all.

Fast and courteous refund I didn't know that a subscription I had ordered was set to automatically renew. When I found the $76.40 charge on my credit card I was very upset. I contacted Zino Customer Service and explained my situation. Within less than 24hrs, a representative contacted me by email to let me know that they were processing my refund. I was very pleased with such fast and courteous service.

Avoid Issues are typically not available on ZINIO until weeks after actually published. Currently two issues of my subscription have been published, neither is available on Zinio, 1 is 6 weeks after publication and the other 2 weeks after publication. Not fit for purpose, avoid