I contacted customer service via email I contacted customer service via email. I explained my problem. I was contacted by customer service within 10 minutes. I was told my problem had been resolved and how to access my on-line magazine. It worked! I had 2 followup emails from customer service inquiring if I was satisfied and offering me additional support if I needed it. Very satisfied with prompt service and follow up.

Excellent customer service I ordered a digital subscription in error but the customer service team at Zinio were brilliant. They cancelled my order straight away and followed up with emails to make sure I'd received the refund. Couldn't fault it. I wouldn't hesitate to buy from them if I ever wanted a digital subscription in the future.

There was an error There was an error, and charged my CC account, but was reversed immediately as soon as I brought it to their attention. I have been a customer for many years, and mistakes have been few and far between, and always fixed to my satisfaction swiftly. I highly recommend Zinio for any magazine purchases!

subs transfer assistance A magazine I subscribed to had been discontinued with 3 issues still remaining. The help desk very quickly resolved the issue and gave me a voucher to use for another magazine I was interested in. I could find no fault with their handling of the query at all.

WHEN I WAS STRUGGLING TO SET UP A ZINIO… WHEN I WAS STRUGGLING TO SET UP A ZINIO ACCOUNT AND PURCHASE A SUBSCRIPTION, HELP JUST IMMEDIATELY APPEARED. I DID NOT HAVE TO ASK FOR IT. WITHIN MINUTES I WAS ENJOYING THE LATEST MARTHA STEWART LIVING MAGAZINE. THAT MEANS A LOT TO SOMEONE OF MY AGE WHO IS NOT COMFORTABLE WITH ALL THINGS DIGITAL.