I truly enjoyed speaking with Alan I truly enjoyed speaking with Alan, he help me understand more about my subscription, and gave me some insight on what the 'Bitcoin Halving' (?) is all about, and what DeFi was. It was great to speak to him!!! Great personalty and very knowledgable!!! Thanks, Malcolm

Alan gets an A+ Weiss Ratings has a computer send out renewal emails automatically. I was confused about this and called there several times and only got an answering service. I used the star button for a call-back, but never got a return call. I was ready to put a very nasty Weiss Ratings review on-line and on Facebook when I FINALLY got Alan on the phone, who patiently listened to my complaints, answered my numerous questions and clarified what was going on with the automatic renewal messages. Thank you, Alan, A+; my blood pressure has returned to normal! Weiss should hire more people to answer their phones so clients aren't subjected to these frustrations, or maybe clone Alan. He's the best! (Florence-Customer Hal's wife)

Great customer support from Ida My customer service rep, Ida, was great. She answered all of my questions satisfactorily and was quick to send me a follow-up email with the information I requested. To make sure I received what I requested she stayed with me on the line until I confirmed that the links worked properly. She was an absolute delight to talk to.

Personal Customer Service I called to cancel a subscription. The customer service provided by Ida was very much appreciated. She promptly honored my request and only asked me for the reason for my cancellation. I consider the ability to speak with a real person directly over the phone with questions or requests for my account to be of Great Value as I continue to do business with Weiss Ratings.

Weiss Ratings Customer Service was thinking out of the box Weiss Ratings Customer Service was thinking out of the box to solve my problem. Responsiveness was fast and their provided solution was professional. Thanks, great job!