Incredibly poor customer service Incredibly poor customer service. I rarely need help but when I do, you cannot receive any help with a live agent. It is simply a robot sending you useless articles telling you to open up a ticket that someone will respond to once again by email. Horrible service and this issue was time sensitive from a tax perspective. Find another solution!

Have gotten two offers as incentives to… Have gotten two offers as incentives to use the service. When I use it, told that incentive wasn’t applicable or some other reason. Sent over $50k through Plastiq. Working on moving to competitor at this point. Customer service isn’t helpful, just says sorry.

Chat friendly Chat friendly As a first time user, I got stuck using the payment screens. When I reported the situation by chat, the chat agent referred me to friendly instructions that helped me complete my transactions. Thanks a lot!

Do not use! 1. Customer service almost non existent. 2. Being told I can use a referral, then refused to provide what was promised = liars. 3. Do not take Amex anymore 4. High 2.9% fees when there are other companies less expensive out there.

Plastiq Plastiq, in theory, is a good platform. That said, their support of their platform is worrisome. Good luck getting help if something doesn't work correctly. No phone number to call. Slow turnaround time on emails. Overall unhelpful responses. Until support is better I cannot recommend using them.