Terrible Customer Service Plastiq customer service has been horrible since filing for bankruptcy in May. Horribly disappointed in Plastiq!

So easy! So easy! I belong to an organization that requires dues be paid by a certain date. When using Plastique I know I can always trust my money will arrive on, if not before the due date.

I don’t find your platform to be the… I don’t find your platform to be the friendliest. The tabs are not intuitive so I’m constantly checking to locate the correct one. And why don’t payments go directly vs a two- to three-day wait period, especially when you charge a fee!!!!

Too many rules on how you can use the… Too many rules on how you can use the platform. When I used plastiq years ago the credit cards could be used to pay everything, now it is very limited on how you can use the cards. Also, the plastiq fee is too high. The fee used to be more reasonable so the rewards rate would cancel out the plastiq fee. I do like the concept and plastiq is helpful if you want to hold on to your liquid capital for various reasons but there is too many stipulations on how each credit card can be used especially if you have your own business.

I would like to thank the customer… I would like to thank the customer service department for helping solve a problem with me making a mistake with an address for paying my mortgage. The address changed and l forgot to change it in the Plastiq portal. Plastiq refunded the funds back to my Mastercard.