Incredibly poor customer service Incredibly poor customer service. I rarely need help but when I do, you cannot receive any help with a live agent. It is simply a robot sending you useless articles telling you to open up a ticket that someone will respond to once again by email. Horrible service and this issue was time sensitive from a tax perspective. Find another solution!

I enjoy the use of Plastiq to pay club… I enjoy the use of Plastiq to pay club memberships but the fees are somewhat excessive. Wish they would consider reducing for regulars like me that use them each month.

PLASTIQ stole $4000 from me PLASTIQ stole $4000 from me, plus the $116 processing fee. WEEKS after i initiated the transaction, the vendor contacted me to say they hadn’t received payment. Plastiq now says they can’t find my transaction (and is completely unresponsive) despite the fact I see the transaction on my dashboard, have screen caps, and the money was deducted from my account. I totally believe Plastiq is a scam.

I don’t find your platform to be the… I don’t find your platform to be the friendliest. The tabs are not intuitive so I’m constantly checking to locate the correct one. And why don’t payments go directly vs a two- to three-day wait period, especially when you charge a fee!!!!

I would like to thank the customer… I would like to thank the customer service department for helping solve a problem with me making a mistake with an address for paying my mortgage. The address changed and l forgot to change it in the Plastiq portal. Plastiq refunded the funds back to my Mastercard.