Chat friendly Chat friendly As a first time user, I got stuck using the payment screens. When I reported the situation by chat, the chat agent referred me to friendly instructions that helped me complete my transactions. Thanks a lot!

I would like to thank the customer… I would like to thank the customer service department for helping solve a problem with me making a mistake with an address for paying my mortgage. The address changed and l forgot to change it in the Plastiq portal. Plastiq refunded the funds back to my Mastercard.

Plastiq is essential for any… Plastiq is essential for any entrepreneur! The customer service is fantastic. This is a genius service that can not be ignored in the credit space. I would recommend to anyone to get an account and use this to pay for things and still get your rewards points!

Incredibly poor customer service Incredibly poor customer service. I rarely need help but when I do, you cannot receive any help with a live agent. It is simply a robot sending you useless articles telling you to open up a ticket that someone will respond to once again by email. Horrible service and this issue was time sensitive from a tax perspective. Find another solution!

Plan FAR ahead for their checks to be received Very convenient and a big bonus if you want to pay mortgage or HOA fees and earn credit card bonus miles. My only issue is that it sometimes takes longer than advertised for the payments to be received by the payees that require Plastiq to send a check. They advertise 8 business days but I’d plan on 12-14 days if you care about your credit rating. Nothing like getting two calls from your mortgage holder to bring that close to home. Use with care.