They charged me $30.00 shipping on a … They charged me $30.00 shipping on a small spring for my oven. I was not notified of this amount until after it had been shipped, nor was I asked about shipping. It was not expedited or anything. I thought it was outrageous, but when I called and left a message, they did not return my call. I will never order parts from them again.

Great service... They listen and understand the importance of working equipment!! Would recommend to anyone who needs service for their restaurant or food truck equipment. Servicemen come to sight after hours! Love them!

Service gave wrong diagnostic and charged ,$150.00 without checking the refrigerator. He just looked at the unit and suggested a new compressor and condenser. I replaced thermostat and it cost $89.00 I did the repair myself and the unit is working fine the thermostat was replaced for $89.00. Your Repairman was just anxious to get the service charge of a $149.00 and leave. What a ripoff? Sorry it was a very bad experience.

This company is awful This company is awful. Called them out to fix a freezer and they charged me close to $1000 and it did not work. They fixed it three times (and charged each time they came out) and my product was ruined. Ended up having to threaten to sue them to get there insurance company information. Called out another company and the repair guy said that everything Whaley did was wrong and a waste of money He said the condenser was toast and could not hold a charge. He recommended trashing the freezer and did not charge me for a service call. Whaley stopped taking our calls.

Frank Bullington @ WhaleyFoodService We recently received service from Frankie Bullington and he did an outstanding job. He provided excellent customer service, ensuring that all our questions and concerns were taken care of and also going out his way to make sure that we were up and running in excellent time. - Daniel and Alanna