High shipping cost not disclosed I needed a $10 part. I used the online chat to find the shipping and handling cost, since I couldn't get the info without submitting the order. I was told to go to UPS for the shipping estimate. It was $13. My invoice included $30 for shipping. Ridiculous! UPDATE - A company representative followed up, and credited the difference in shipping and handling. Their follow-up is appreciated.

Technician Cyrus Cyrus was prompt and courteous while troubleshooting the reach in cooler. diagnosed the problem and returned 2 days later installed new part and checked operation of equipment. Cyrus then this past Wednesday to finalize a new Avenger dish washing machine and perform a factory check and performance procedure. Cyrus shows his competence and knowledge. Very good tech. Steve

This survey came to MARTA but was … This survey came to MARTA but was addressed to The Chattanoogan Hotel. As for the service provided to MARTA, the repairs were completed satisfactorily, except that 1. Whaley Foodservice could not give me a scheduled date/time for the service. 2. I received no advanced notification of the repair technician's arrival to evaluate the machine. 3. The time between evaluation and repair was far too long and too expensive - purchasing a new brewer would have been more cost effective and timely.. 4. I received no advanced notification of the repair technician's arrival to complete the repair. Whaley Foodservice should, based on the equipment model, be able to inform the customer on the availability of pares and provide the customer with a time-frame for the repair.

Quick Response Friendly and well-trained technicians who determine the problem and quickly make repair. They go over the costs before they order parts. On one or two occasions, the review was done with one of our employees who is unable to make financial decisions.

Outstanding Service Outstanding Service. Online phone team is great. I love the Ex-Navy workers you have.....They are very good! Holy Trinity School Principal, Ohio