Quick Response Friendly and well-trained technicians who determine the problem and quickly make repair. They go over the costs before they order parts. On one or two occasions, the review was done with one of our employees who is unable to make financial decisions.

Disorganized company and I wasn't impressed with their technicians They sent 4 different technicians out to service my walk-in cooler and they each had a different diagnoses. They wanted to charge for each person's hourly service rate plus whatever equipment they ordered for the job (which wasn't needed). When I called to tell them that I wouldn't pay for their staff's education and equipment that wouldn't be used, the lady who handles the billing said I had a point and to just pay for an agreed upon portion of the service and my bill would be settled. Over the next 4 months I received invoices for a balance, which I was told I didn't have to pay. This lead to me calling them monthly to remind them what they told me. Eventually, I stopped being hassled. 2 stars because the fourth guy did eventually fix the cooler.

They charged me $30.00 shipping on a … They charged me $30.00 shipping on a small spring for my oven. I was not notified of this amount until after it had been shipped, nor was I asked about shipping. It was not expedited or anything. I thought it was outrageous, but when I called and left a message, they did not return my call. I will never order parts from them again.

WATCH OUT form their TRANSPORTATION CHARGE Asked to come out to fix a fryer locally-- had never seen the machine before--- worked for two hours educating himself on the unit- charged for two hours- no problem--- but the company went a charged a $175.00 transportation fee on top of that- signed before he left--- but was not explained that the charge would be included--- called the office to dispute the charge and follow up on parts that needed to be ordered from manufacturer--- refused to pick up phone and never heard from them again-- CROOKS and they seem to get away with it consistently????

Good Service We've been buying from Whaley Food Service for years. We've always received good service. I wish the prices were more competitive but they are convenient and easy to do business with.