Very disappointing customer service Very disappointing customer service. We received no update on our order, when I chased I was advised there is delays in the warehouse and they are working on it. That is fine, I understand things can be delayed but the lack of communication is pretty poor. Won’t be rushing back to shop here in the future.

Miah was a great help Miah was a great help, they were very quick in replying, smooth sailing and no nonsense. Just great customer service and getting matters resolved quickly

5* all round 5* all round! Ordering, delivery tracked all the way. Its been a excellent experience for a first time buyer! One item camed damaged, the box was damaged in transit I contacted swell obviously immediately, I had a reply within 5 mins and a refund instantly on reply - I was offered another been sent out too. Already for items in my bag for next online order.

Not the best value I've ordered other things from Swell & they weren't too bad. Decided to give them a go for my livefood & it won't happen again. I actually paid more than my usual supplier but also thought I was getting more. Turns out the small crickets come in a small tub of 50 where they've thrown in an extra handful & called it a thousand!!! No way are there a 1000 crickets in there, but in a small tub it looks very populated & easy to create the illusion of quantity

Excellent customer service and great product Excellent customer service. Emily and Holly solved my lost my lost parcel issue right away (Yodel had lost my parcel) The product itself exceeded my expectations from a build quality perspective, and it does keep the humour just right for my mini orchids. Couldn’t be happier :)