Very disappointing customer service Very disappointing customer service. We received no update on our order, when I chased I was advised there is delays in the warehouse and they are working on it. That is fine, I understand things can be delayed but the lack of communication is pretty poor. Won’t be rushing back to shop here in the future.

Excellent customer service! I bought a couple items and one was a bulb that wasn’t working when arrived, I contacted them with pictures etc and spoke with both Miah and Holly whom within not even 24hrs they have sorted a new one to be sent out! (This is due to the customer service operating hours) very pleased and will be ordering from this company again

Quickly solved issue. Had an issue with an item ( bulb), confirmed my order number, provided photos etc and a replacement was organised straight away. No fuss or issues. Great service.

This company goes above and beyond This company goes above and beyond. I had an issue with my order and they were quick to sort it out. I was sent crickets instead of calci worms and Holly was quick to respond to my email and quick to message the provider to get the right ones sent. Will definitely be ordering again. Haven't had an issue in the past when ordering from this company. And they were quick to fix the mistake.

Horrendous customer service, shop elsewhere Why oh why was I so stupid to give this company another go. Ordered a bulb 3 weeks ago which blew within 24 hours. All I want is a replacement (as I have checked all my equipment is ok) and I have had 1 response so far telling me to check my equipment. I've got the bulb here to return if they want it. I've tried calling them but their phone lines don't work. Starting to wonder if this is a scam company.