Cork for new gecko home We recently set up a new gecko terrarium for our mourning geckos. The cork pieces provided by Swell are superb and have provided so much interest for both us and the geckos. Several of the holes have been claimed by different geckos and we just see heads poking out, or the occasional eye in a dark space.

Very helpful I emailed swell reptiles them inform them that I had not received part of my order they sorted it out straight away and I had it delivered the next day. I am very happy.

Awful service Awful service. Spent £400 and opted for a 2 day delivery service. A week later and nothing, so called and was advised they needed to get in touch with the warehouse. A few days later nothing, so called again and advised it was the courier’s fault, DPD, as they hadn’t been turning up to collect. Swells emails will state they have been dispatched however this isn’t the case. Contacted DPD and they haven’t received anything. Our bearded dragon is due to arrive in a couple of days and we have nowhere to house it. Left high and dry with no idea what’s really happening. Will call again today but guessing the narrative will be “the DPD truck is outside right now, it should be on that” Nonsense.

Good customer service Ordered some live food with another item but it wasn't in the parcel on delivery. Messaged the shop and they got it sorted and shipped out in about 10 minutes. Can't fault that

Very disappointing customer service Very disappointing customer service. We received no update on our order, when I chased I was advised there is delays in the warehouse and they are working on it. That is fine, I understand things can be delayed but the lack of communication is pretty poor. Won’t be rushing back to shop here in the future.