Miah was a great help Miah was a great help, they were very quick in replying, smooth sailing and no nonsense. Just great customer service and getting matters resolved quickly

Quickly solved issue. Had an issue with an item ( bulb), confirmed my order number, provided photos etc and a replacement was organised straight away. No fuss or issues. Great service.

Excellent customer service and great product Excellent customer service. Emily and Holly solved my lost my lost parcel issue right away (Yodel had lost my parcel) The product itself exceeded my expectations from a build quality perspective, and it does keep the humour just right for my mini orchids. Couldn’t be happier :)

Incredibly incompetent. Advertise that orders received before 5pm will be despatched for next day delivery. Order confirmed at 12.28 for next day delivery on 18th March 2024 at a cost of £5.99. Informed that item was waiting for collection by courier at 18.28 - pretty sure Royal Mail don't collect at that time of the evening. Item not even with Royal Mail at 10.45 on 19th March 2024 - tracking shows that they are expecting the item. Not good enough. Contacted Swell and was assured it should be here within 48 hours.....I paid for next day delivery. UPDATE. It's now 19.30 on 19th March 20204 - RM STILL have not received this item. Swell have refunded the next day delivery fee. But no idea when the item might actually be received by RM or even delivered to me.

Awful service Awful service. Spent £400 and opted for a 2 day delivery service. A week later and nothing, so called and was advised they needed to get in touch with the warehouse. A few days later nothing, so called again and advised it was the courier’s fault, DPD, as they hadn’t been turning up to collect. Swells emails will state they have been dispatched however this isn’t the case. Contacted DPD and they haven’t received anything. Our bearded dragon is due to arrive in a couple of days and we have nowhere to house it. Left high and dry with no idea what’s really happening. Will call again today but guessing the narrative will be “the DPD truck is outside right now, it should be on that” Nonsense.