Very disappointing customer service Very disappointing customer service. We received no update on our order, when I chased I was advised there is delays in the warehouse and they are working on it. That is fine, I understand things can be delayed but the lack of communication is pretty poor. Won’t be rushing back to shop here in the future.

I recently bought my first tropical… I recently bought my first tropical tank from these guys, was fast and easy delivery and made two more purchases after that. Thought I put the wrong delivery address, emailed swell customer service took the time to get all the correct information and replied very quick and was resolved. Very good prices also from other sites I’ve seen. Overall I am very pleased and will definitely be purchasing from use again

Excellent customer service! I bought a couple items and one was a bulb that wasn’t working when arrived, I contacted them with pictures etc and spoke with both Miah and Holly whom within not even 24hrs they have sorted a new one to be sent out! (This is due to the customer service operating hours) very pleased and will be ordering from this company again

Abysmal Online Customer Service Be very wary of ordering online from this store, because if anything goes wrong (eg. item not delivered), the customer service after-care is incredibly poor. They are just not interested in helping, they have no empathy, and they are not prepared to do anything which requires any effort on their part. It's a shame because the staff in the store can't do enough for you, but the ones who deal with online queries really let the business down. I won't be ordering anything in the future, and would advise others to shop around first before relying on this business.

Quickly solved issue. Had an issue with an item ( bulb), confirmed my order number, provided photos etc and a replacement was organised straight away. No fuss or issues. Great service.