Fantastic service Fantastic service from the guys at Swell. They are quick to resolve any queries you have also to make sure you service is still great. Special thanks to Emily from Swell.

Excellent customer service and great product Excellent customer service. Emily and Holly solved my lost my lost parcel issue right away (Yodel had lost my parcel) The product itself exceeded my expectations from a build quality perspective, and it does keep the humour just right for my mini orchids. Couldn’t be happier :)

Awful service Awful service. Spent £400 and opted for a 2 day delivery service. A week later and nothing, so called and was advised they needed to get in touch with the warehouse. A few days later nothing, so called again and advised it was the courier’s fault, DPD, as they hadn’t been turning up to collect. Swells emails will state they have been dispatched however this isn’t the case. Contacted DPD and they haven’t received anything. Our bearded dragon is due to arrive in a couple of days and we have nowhere to house it. Left high and dry with no idea what’s really happening. Will call again today but guessing the narrative will be “the DPD truck is outside right now, it should be on that” Nonsense.

Good customer service Ordered some live food with another item but it wasn't in the parcel on delivery. Messaged the shop and they got it sorted and shipped out in about 10 minutes. Can't fault that

Abysmal Online Customer Service Be very wary of ordering online from this store, because if anything goes wrong (eg. item not delivered), the customer service after-care is incredibly poor. They are just not interested in helping, they have no empathy, and they are not prepared to do anything which requires any effort on their part. It's a shame because the staff in the store can't do enough for you, but the ones who deal with online queries really let the business down. I won't be ordering anything in the future, and would advise others to shop around first before relying on this business.