Simple ordering process and fast… Simple ordering process and fast delivery. We had a problem with the order and it was dealt with quickly and resolved entirely to my satisfaction.

Miah was a great help Miah was a great help, they were very quick in replying, smooth sailing and no nonsense. Just great customer service and getting matters resolved quickly

Horrendous customer service, shop elsewhere Why oh why was I so stupid to give this company another go. Ordered a bulb 3 weeks ago which blew within 24 hours. All I want is a replacement (as I have checked all my equipment is ok) and I have had 1 response so far telling me to check my equipment. I've got the bulb here to return if they want it. I've tried calling them but their phone lines don't work. Starting to wonder if this is a scam company.

Great customer service Great customer service when I queried the delivery arrangements- fast and reliable. Bought a tortoise table as temporary accommodation for my elderly Med spur thighed tortoise. Solid wood construction, easily assembled. She is enjoying her new heat lamp on chilly mornings.

5* all round 5* all round! Ordering, delivery tracked all the way. Its been a excellent experience for a first time buyer! One item camed damaged, the box was damaged in transit I contacted swell obviously immediately, I had a reply within 5 mins and a refund instantly on reply - I was offered another been sent out too. Already for items in my bag for next online order.