Very disappointing customer service Very disappointing customer service. We received no update on our order, when I chased I was advised there is delays in the warehouse and they are working on it. That is fine, I understand things can be delayed but the lack of communication is pretty poor. Won’t be rushing back to shop here in the future.

Fantastic service Fantastic service from the guys at Swell. They are quick to resolve any queries you have also to make sure you service is still great. Special thanks to Emily from Swell.

Simple ordering process and fast… Simple ordering process and fast delivery. We had a problem with the order and it was dealt with quickly and resolved entirely to my satisfaction.

This company goes above and beyond This company goes above and beyond. I had an issue with my order and they were quick to sort it out. I was sent crickets instead of calci worms and Holly was quick to respond to my email and quick to message the provider to get the right ones sent. Will definitely be ordering again. Haven't had an issue in the past when ordering from this company. And they were quick to fix the mistake.

Abysmal Online Customer Service Be very wary of ordering online from this store, because if anything goes wrong (eg. item not delivered), the customer service after-care is incredibly poor. They are just not interested in helping, they have no empathy, and they are not prepared to do anything which requires any effort on their part. It's a shame because the staff in the store can't do enough for you, but the ones who deal with online queries really let the business down. I won't be ordering anything in the future, and would advise others to shop around first before relying on this business.