Randy Savage
GBGood customer service Ordered some live food with another item but it wasn't in the parcel on delivery. Messaged the shop and they got it sorted and shipped out in about 10 minutes. Can't fault that
Andrew McRobbie
GBSimple ordering process and fast… Simple ordering process and fast delivery. We had a problem with the order and it was dealt with quickly and resolved entirely to my satisfaction.
Mark Kerr
GBIncredibly incompetent. Advertise that orders received before 5pm will be despatched for next day delivery. Order confirmed at 12.28 for next day delivery on 18th March 2024 at a cost of £5.99. Informed that item was waiting for collection by courier at 18.28 - pretty sure Royal Mail don't collect at that time of the evening. Item not even with Royal Mail at 10.45 on 19th March 2024 - tracking shows that they are expecting the item. Not good enough. Contacted Swell and was assured it should be here within 48 hours.....I paid for next day delivery. UPDATE. It's now 19.30 on 19th March 20204 - RM STILL have not received this item. Swell have refunded the next day delivery fee. But no idea when the item might actually be received by RM or even delivered to me.
Phil K
IMAwful service Awful service. Spent £400 and opted for a 2 day delivery service. A week later and nothing, so called and was advised they needed to get in touch with the warehouse. A few days later nothing, so called again and advised it was the courier’s fault, DPD, as they hadn’t been turning up to collect. Swells emails will state they have been dispatched however this isn’t the case. Contacted DPD and they haven’t received anything. Our bearded dragon is due to arrive in a couple of days and we have nowhere to house it. Left high and dry with no idea what’s really happening. Will call again today but guessing the narrative will be “the DPD truck is outside right now, it should be on that” Nonsense.
Leah Ella
GBGreat customer service Great customer service, 3 items were missed from my delivery but Trish very quickly got this sorted for me and got them resent to me. Would certainly use the company again, thank you