Incredibly incompetent. Advertise that orders received before 5pm will be despatched for next day delivery. Order confirmed at 12.28 for next day delivery on 18th March 2024 at a cost of £5.99. Informed that item was waiting for collection by courier at 18.28 - pretty sure Royal Mail don't collect at that time of the evening. Item not even with Royal Mail at 10.45 on 19th March 2024 - tracking shows that they are expecting the item. Not good enough. Contacted Swell and was assured it should be here within 48 hours.....I paid for next day delivery. UPDATE. It's now 19.30 on 19th March 20204 - RM STILL have not received this item. Swell have refunded the next day delivery fee. But no idea when the item might actually be received by RM or even delivered to me.

Abysmal Online Customer Service Be very wary of ordering online from this store, because if anything goes wrong (eg. item not delivered), the customer service after-care is incredibly poor. They are just not interested in helping, they have no empathy, and they are not prepared to do anything which requires any effort on their part. It's a shame because the staff in the store can't do enough for you, but the ones who deal with online queries really let the business down. I won't be ordering anything in the future, and would advise others to shop around first before relying on this business.

Horrendous customer service, shop elsewhere Why oh why was I so stupid to give this company another go. Ordered a bulb 3 weeks ago which blew within 24 hours. All I want is a replacement (as I have checked all my equipment is ok) and I have had 1 response so far telling me to check my equipment. I've got the bulb here to return if they want it. I've tried calling them but their phone lines don't work. Starting to wonder if this is a scam company.

Not the best value I've ordered other things from Swell & they weren't too bad. Decided to give them a go for my livefood & it won't happen again. I actually paid more than my usual supplier but also thought I was getting more. Turns out the small crickets come in a small tub of 50 where they've thrown in an extra handful & called it a thousand!!! No way are there a 1000 crickets in there, but in a small tub it looks very populated & easy to create the illusion of quantity

Great customer service Great customer service when I queried the delivery arrangements- fast and reliable. Bought a tortoise table as temporary accommodation for my elderly Med spur thighed tortoise. Solid wood construction, easily assembled. She is enjoying her new heat lamp on chilly mornings.