Very helpful I emailed swell reptiles them inform them that I had not received part of my order they sorted it out straight away and I had it delivered the next day. I am very happy.

Great customer service Great customer service when I queried the delivery arrangements- fast and reliable. Bought a tortoise table as temporary accommodation for my elderly Med spur thighed tortoise. Solid wood construction, easily assembled. She is enjoying her new heat lamp on chilly mornings.

Not the best value I've ordered other things from Swell & they weren't too bad. Decided to give them a go for my livefood & it won't happen again. I actually paid more than my usual supplier but also thought I was getting more. Turns out the small crickets come in a small tub of 50 where they've thrown in an extra handful & called it a thousand!!! No way are there a 1000 crickets in there, but in a small tub it looks very populated & easy to create the illusion of quantity

Good customer service Ordered some live food with another item but it wasn't in the parcel on delivery. Messaged the shop and they got it sorted and shipped out in about 10 minutes. Can't fault that

Horrendous customer service, shop elsewhere Why oh why was I so stupid to give this company another go. Ordered a bulb 3 weeks ago which blew within 24 hours. All I want is a replacement (as I have checked all my equipment is ok) and I have had 1 response so far telling me to check my equipment. I've got the bulb here to return if they want it. I've tried calling them but their phone lines don't work. Starting to wonder if this is a scam company.