PWCARTS Herb
GBVinyl Awesomeness!!! Just the experience from start to fininsh was more than anyone could have hoped for. In this day and age where it seems customer service has really deteriorated greatly, this company proved there is hope in outreach and in quality product creation and productivity.
Dubai user
AEExtremely efficient, must buy! I live in Dubai and searched for a vinyl print all over the UAE and couldn't find any. I even asked print-shops and they said no, I had to order in bulk - or they just weren't offering the service. Thankfully, i have family (to whom I had this delivered in Houston) who are flying into Dubai and will hand this product to me then. I am beyond happy and satisfied. It was safely kept in the mailbox. I'm an illustrator and designed the whole package for my to-be brother in law as a "welcome to the family" Christmas gift. He's a famous musician and so I loaded his album songs onto the vinyl. Im beyond excited to see this physical copy in person! Im super grateful for all the personal emails about adding in songs, the packaging and on-time delivery. You guys are nothing but easy, efficient and brilliant! Thanks a lot for everything! You've made my Christmas extra special!
Nicole Clark
GBExtremely disappointed and received no help I ordered my custom vinyl on December 3. I also paid for the expedited processing and shipping. Well guess what? It’s December 22 and I have not received any update on my order. I have tried contacting them several times and I keep getting generic responses this was supposed to be a very special Christmas gift, which I am certain will not be here now. Their website does say during the holidays processing can take up to 25 days it does not specify that this applies to the expedited processing that I paid extra for. Also it says on the website that the 25 days is highly unlikely. I am extremely disappointed.
Yvette Nathalie B.
GBThis business is extremely… This business is extremely unprofessional. Their customer service is horrendous and it takes forever to get a resolution. I ordered 2 records totaling in over $300 plus rush shipping and there is no way to get updated on where in the process my order is? Furthermore, once I realized that I wouldn't get my order in time, even with rush delivery, I asked for a refund. When they finally responded, I was told there were no refunds due to the personalization process and that my records were "most likely" in the process. A month later I get a random email now stating that my records need further editing because the time exceeds the limit, but they can just refund me since it might take another 20 days before it ships. I responded with questions and am sure it will take another 20 days to get a proper response. Save yourselves and use another company. The stress is not worth it. Horrible experience.
Shannon Ernat
GBThe record was an amazing gift for my… The record was an amazing gift for my husband.