Karan Sethi
GBPhenomenal customer service I ordered a record for my friend’s birthday. It was super easy to pick songs, I didn’t have to upload them myself. Some of the pictures I uploaded were of low resolution, and someone from the company reached out to me to check if I wanted to upload new/higher resolution ones, which I did! Great customer service, and they printed the replacement stickers/cover for free.
Yvette Nathalie B.
GBThis business is extremely… This business is extremely unprofessional. Their customer service is horrendous and it takes forever to get a resolution. I ordered 2 records totaling in over $300 plus rush shipping and there is no way to get updated on where in the process my order is? Furthermore, once I realized that I wouldn't get my order in time, even with rush delivery, I asked for a refund. When they finally responded, I was told there were no refunds due to the personalization process and that my records were "most likely" in the process. A month later I get a random email now stating that my records need further editing because the time exceeds the limit, but they can just refund me since it might take another 20 days before it ships. I responded with questions and am sure it will take another 20 days to get a proper response. Save yourselves and use another company. The stress is not worth it. Horrible experience.
Jess
CAHorrendous customer service If I could rate this negatively I would. Scroll through their social media and complaints on the BBB. This company will ignore your questions and e-mails regarding your purchase and refuse to process a refund should you package go "missing" which happens frequently with them.
Kaylie Filzek
GBGreat Company I ordered a vinyl and was truly unsure of what to expect. The product I received is better than what I imagined. The sound is crisp and clear, the design process was easy, and the artwork came out perfect. Cannot recommend this company enough! Such a unique gift and it was so easy!
Mackenzie galloway
GBGreat product in a timely fashion Great product in a timely fashion. Perfect design!