Yvette Nathalie B.
GBThis business is extremely… This business is extremely unprofessional. Their customer service is horrendous and it takes forever to get a resolution. I ordered 2 records totaling in over $300 plus rush shipping and there is no way to get updated on where in the process my order is? Furthermore, once I realized that I wouldn't get my order in time, even with rush delivery, I asked for a refund. When they finally responded, I was told there were no refunds due to the personalization process and that my records were "most likely" in the process. A month later I get a random email now stating that my records need further editing because the time exceeds the limit, but they can just refund me since it might take another 20 days before it ships. I responded with questions and am sure it will take another 20 days to get a proper response. Save yourselves and use another company. The stress is not worth it. Horrible experience.
Mackenzie galloway
GBGreat product in a timely fashion Great product in a timely fashion. Perfect design!
Karan Sethi
GBPhenomenal customer service I ordered a record for my friend’s birthday. It was super easy to pick songs, I didn’t have to upload them myself. Some of the pictures I uploaded were of low resolution, and someone from the company reached out to me to check if I wanted to upload new/higher resolution ones, which I did! Great customer service, and they printed the replacement stickers/cover for free.
Brandon Thomas
GBUnresponsive customer service but a solid product. Their customer service has issues, I ordered in November and despite my inquiries, I didn't hear from them until half way through December. they said that my order "Fell through the cracks" and did not receive the record until the 29th of December. I will say the quality of the record I received is fantastic. if you do buy from them keep in mind that 45 days with almost 30 of no contact seems to be their current rate.
Megan Constantine
CASo easy! The website was super easy to navigate and gave me basically a full range of customization! My vinyl came pretty quick considering I ordered it during the holiday season. It came in great quality!