I sold an old textbook through to… I sold an old textbook through to recover some money after the last semester and received my payment through paypal. I didn't have to contact customer service, but everything went without issue.

Wonderful Experience!! I had really searched long and hard to see who I could find that would give me the largest amount for my textbooks and go textbooks came up and offered me more than any of the other companies did. So, I sent them a book in, and they received it on the 12th. I had a question for customer service so I emailed them and I got a response back the very next morning. I was expecting this to take a little bit longer because it does state on the website their process, and how long that it may take to get paid. Well today is the 19th and what they quoted me for the book hit my PayPal account today. I did not expect it to be such a quick process, but it was. I had an overall great experience with go textbooks and when I have any more of my books to sell, this will be where they go! (Providing they will purchase them).

SHADY, do not work with them This company is as asinine and shady as it gets. I got quoted for a textbook, went out and bought the packaging and spent the gas money to get to a drop off box. They tell me it’s rejected when the book is in great condition and the only reasoning was “instructors edition/sticker damage” when I sent the book off I saw no issues relating to that. And guess what? If you want your book back you have to PAY for your own shipping label to get it back. Otherwise they “destroy” it. This company is one huge scheme. Update 5/6/23: Although gotextbooks claims they refunded my account, I emailed them (specifically Michael) the same day 7/14/22 letting them know I did NOT receive a refund, haven’t heard back from them or received a penny. I hope no one else is tricked into this con but unfortunately I see there are still reviews in 2023 showing otherwise.

Scammers! Scammers!! Send them books in PERFECT condition, they lie and claim 'rejected.' If you get scammed by them, be sure to file a BBB complaint as well as a consumer complaint with the Arkansas State Attorney General's office.

As many have said… As many have said, they quote you a high amount (for something you noted as being a USED book) and then once sent in they’re “rejected” for BEING USED and you can’t do anything about it since it costs money to get your books back. Scamming college kids who are just trying to make 1/5 of the $ back they spent on textbooks is pretty messed up to me. Will never use again.