Will not be buying from this company… Will not be buying from this company again. Bought 20 books from book outlet and 6 came damaged. They said they were ordered scratch and dent couldn't remember if that is what it said when I ordered these books. Two were really badly damaged torn page and also some ink fingerprints on one of them. Don't think they should even sold these to me they belong in recycling. Not even thrift stores would sell such books in that condition. I paid over $5 for some of these books and was expecting them to come in better condition. The other 14 books were in very good condition and most of them were under $5 which doesn't make sense to me. They would not give me a refund or discount so I will never buy books from them again. Definitely don't recommend buying books from them. This is the response I got after contacting the Better Business Bureau to launch a complaint. These books are marked UP TO 95% off (in the range of 50-95%). Regardless, they are still listed as Scratch & Dent and arrived in the exact condition we promised - with some scratches, dents, tears and various other cosmetic issues, such as missing dust jackets. The books are structurally sound, guaranteed great for reading. The customer purchased these books in this condition fully knowing they will have cosmetic wear. A refund will not be issued as ALL of the required information was very clearly provided to the customer prior to their purchase. Not impressed at all the books were in very bad condition and should not even be sold at their so called discounted price.

Wouldn't buy from them online again. I received a book that was heavily damaged in one corner (the dust jacket had two 1” tears and was crinkled up, the cover board was scrunched in, and the last 60 pages were folded up). It was a “bargain” book, not a “scratch and dent,” so it wasn’t supposed to have damage. I wanted to return the book for a refund (or exchange it if they were getting more in stock), but Book Outlet only offered a 50% refund since they didn’t think the damage warranted more. They said their books are always going to have additional shelf wear, and that most companies would not take liability for products that arrive damaged. There’s a big difference between normal shelf wear and actual damage, and I don’t know any companies that wouldn’t take full responsibility for not packing their products adequately for shipment. Seems disingenuous for a company to boast about the great condition of their books but then dismiss damage as “shelf wear” you should have expected. They offered a full credit for the book to my Book Outlet account after multiple messages, but by then I was fed up. They have cheap prices, but if they’re sending damaged books that have to be repurchased elsewhere at full price it means spending extra money and dealing with extra hassle.

A Booklover's Utopia Awesome, I found so many books I had on my wishlist on Amazon for just a fraction of the price, .On my first order I saved about $80.00!!!!! It was shipped out fast . I will go back again and again...this is a must for any book lover!

Not Bad At All Honestly, I was extremely hesitant about buying from this company due to the amount of bad reviews I saw but something just told me to go for it, and I'm very glad I took that chance because I plan on buying from this company again in the future. The shipping was overall great, but could have been a little quicker. All of the items were in pretty good condition. However, I got a couple small items in boxes and the boxes were a little beat up but not awful. Overall, my experience was very great. You also have to put into the consideration that you get what you pay for and every single thing may not be perfect, so I understand the 2 little boxes weren't completely mint. As stated, I plan on buying from again. I just hope that the shipping is faster next time. Since it's the holidays, I understand why the shipping was on the slow side.

I would give this company a ZERO star… I would give this company a ZERO star yet that is not an option. Terrible service--terrible products--they take no responsibility for the junk they send out--no refunds --no replacements --buy at your own risk. You would do better going to Goodwill, eBay or Amazon. With the last 2 at least you have a guarantee to get what you paid for! They do nothing but give poor excuses for the damaged books they send out AND I did not even buy from their "scratch and dent"...would hate to see what those look like!!!!