Where oh where have the books gone? We ordered a whole bunch of books for a baby shower and sent them from New York to Delaware. I contacted them because they never arrived. It took almost two and a half months to figure out that the books were lost. They were good about refunding and said the books will probably appear there sometime down the road... but something was a little off. The tracking said they were in Philly but no one could find them on either end. Here it is a year later and still no books.🤦🏻‍♀️

Not Bad At All Honestly, I was extremely hesitant about buying from this company due to the amount of bad reviews I saw but something just told me to go for it, and I'm very glad I took that chance because I plan on buying from this company again in the future. The shipping was overall great, but could have been a little quicker. All of the items were in pretty good condition. However, I got a couple small items in boxes and the boxes were a little beat up but not awful. Overall, my experience was very great. You also have to put into the consideration that you get what you pay for and every single thing may not be perfect, so I understand the 2 little boxes weren't completely mint. As stated, I plan on buying from again. I just hope that the shipping is faster next time. Since it's the holidays, I understand why the shipping was on the slow side.

Painfully Slow Shipping Shipping took forever. The tracking they provide does not offer any explanation.

Horrible Customer Service I have purchased over $350 worth of books recently, and used many of the coupons I've saved from my recent orders. Upon receiving damaged items, I contacted the Book Outlet Customer Service. I was told that they would give me credits for the books that were damaged. Then, I received a message saying that because I had used multiple coupons, this would "need to be looked into". No response from customer service since then, as it appears I am being entirely ignored. While they were investigating my use of multiple coupons, they should've investigated their obvious lying about the condition of books on their site. Denying me a return/refund/credit for items that were NOT AS DESCRIBED is ridiculous. My family visits the Book Outlet retail store at least once a week (has been since it was literally opened), and I make many purchases myself. But my business will be going elsewhere, as will the rest of my family's, and all of my 5 star reviews will be changed to 1 star because this kind of behaviour is juvenile and uncalled for and I won't purchase from a company that can't own up to its own quality errors and instead tries to turn it around on the customer.

Don't order from this company Don't order from this company, you'll never receive your order and you'll get no help from customer service. My order has not yet been received after three weeks and the only help I get from creating a "ticket" is a canned response.