0* Service This company may as well disconnect their phone lines, they never ever answer the phones. Only way to contact them is online chat where they are useless or email where they respond if they feel like it. Ordered almost £1000 worth of items and no way to track delivery. Tried calling several times to see if I can at least get a specific day, no one ever answers the phones. In the end tried their online chat and rep told me courier will call day before delivery. I asked specifically will it be delivered the following day as we maybe out. Told definitely not the following day. And what happens? Courier delivers it next day. As it was only 1 delivery driver he manhandles the polycarbonate sheets dropping them several times and denting them. Emailed TG and they just fob it off saying damage is not important. After we finish building the roof with the damaged parts as we had no choice. We discover that there is an end cap missing. Obviously they don't answer the phone, and emails politely asking if they can send a replacement out is ignored. Ironically they actually sell this part on Ebay which we had to pay out of our pocket to replace. So despite them being able to send it out like any other reputable company would. They ignore you forcing you to buy the parts again. I wish I had read these reviews before ordering as their service is awful. Looking at their premises on google. It looks like a tiny garage so obviously they just get the orders and just get it shipped from the manufacturer. So just go to a more reputable company that can do the same.

Use a more reliable supplier. Have been worned. Read the reviews first. Warning / Warning / Warning.. As other disgruntled customers have said can't give less than 1 star, even zero star's is far to high a rating for this company. Dealing with this company is non existent, voice message when ringing states there all busy dealing with orders so send an email or use the online chat. Communicating with then is well like pulling teeth, provide the info and yet is still wrong, deliveries do not turn up. Told to ring the freight company but they fail to understand the contract is with themselves not the freight company. Anyway rang the freight company to be told can't give you any info apart from they don't know where the plastic sheets are as they deal with TG Supplies. Chased again to be told have sent replacement sheets and will be delivered Mon. Guess what didn't turn up. Chased TG Supplies to be told will arrive by end of week. Messaged them to say am away from the Frid, informed SHOULD be there before Frid. Messaged back to say should isn't good enough as needs to arrive Thurs. Then they ignored further communication. Sums up dealing with this company.

Excellent supply and delivery… Excellent supply and delivery experience from TG Supplies in March 2023. 3 separate orders and deliveries for a self build Pergola comprising planed treated timber, Roofing bars and polycarbonate sheets cut to size. Quality of timber great, all parts to order correct and sheets cut just as we had measured them. All in all brilliant and would use and order from this company again. Thank you

Company sent incorrect size parts and… Company sent incorrect size parts and refused to support with their error. Terrible service and all they needed to do was replace the erroneous parts they sent. They advised that they only allow 48 hours after delivery for items to be checked, but this is clearly contrary to trading standards which they shall find out soon enough.

Poor customer support and poor quality Placed an order delivery came broken when contacted immediately said replacement will be done next day or by 16.08.2023. On 16.08.2023 received email saying it will be between 21 to 24 August 2023. When contacted. No support they dont care about your builder's appointment your losses. Want to cancel order phone hang up. Very unprofessional and poor customer service. Please be careful before ordering.