Excellent supply and delivery… Excellent supply and delivery experience from TG Supplies in March 2023. 3 separate orders and deliveries for a self build Pergola comprising planed treated timber, Roofing bars and polycarbonate sheets cut to size. Quality of timber great, all parts to order correct and sheets cut just as we had measured them. All in all brilliant and would use and order from this company again. Thank you

What a great self-assembly pergola kit… What a great self-assembly pergola kit we received from them. We ordered a complete set and it only took us 6 hours to install it at our home. We will definitely shop with them again for polycarbonate as we need a small greenhouse at the back.

Use a more reliable supplier. Have been worned. Read the reviews first. Warning / Warning / Warning.. As other disgruntled customers have said can't give less than 1 star, even zero star's is far to high a rating for this company. Dealing with this company is non existent, voice message when ringing states there all busy dealing with orders so send an email or use the online chat. Communicating with then is well like pulling teeth, provide the info and yet is still wrong, deliveries do not turn up. Told to ring the freight company but they fail to understand the contract is with themselves not the freight company. Anyway rang the freight company to be told can't give you any info apart from they don't know where the plastic sheets are as they deal with TG Supplies. Chased again to be told have sent replacement sheets and will be delivered Mon. Guess what didn't turn up. Chased TG Supplies to be told will arrive by end of week. Messaged them to say am away from the Frid, informed SHOULD be there before Frid. Messaged back to say should isn't good enough as needs to arrive Thurs. Then they ignored further communication. Sums up dealing with this company.

AVOID AVOID AVOID AVOID! AVOID! AVOID!! YOU WILL BE LEFT WITH DAMAGED GOODS AS WONT RECTIFY!! When the items were delivered, the courier brought them inside. He did not ask me to sign anything & did not wait. I opened the first package & items were missing which is why I immediately contacted TG SUPPLIES. I ordered 3 end closures - but received only 2. I ordered 4 end caps - but only received 4. So I tried to use their chat facility but no one answered. So I emailed. I received a response from a guy called Joe. I sent pictures of what I’d received to prove what was missing. At this point I’d not opened the very large 3m package covered only in bubble wrap containing the polycarbonate sheets which were separate to the other items. While I was waiting for Joe to respond to the picture of the missing items, I started to open the polycarbonate sheeting packaging. My phone pinged & Joe responded to the missing items, he said that their warehouse had scanned to say the items were there , but would issue a refund for what I said was missing & i thanked him. It’s only at this point I took off the final layer of bubble wrap & saw that all 3 of the 3mx1m polycarbonate sheets were damaged on one corner. They were bent, not lightly bent , one has white stress lines down it as well. I immediately to photos & sent them to Joe. He said I’d signed for the packaging as undamaged & there was nothing he could do. I should just bend them back into shape. It’s at this point I said I haven’t signed anything. The courier only asked my name. There was no visible signs of damage to the bubble wrap so I had no way of knowing that the contents were damaged until I opened them. Essentially he came back with , tough it’s my fault for not refusing them & reiterated to just bend them back. I said it won’t fit into the fixed glazing bars & the roof won’t lay flat. He then told me they would do nothing & it was up to me to contact the courier about the damage. I replied no because the contract is between TG SUPPLIES & DX FREIGHT , not me & DX FREIGHT. I even sent him a screen shot of the DX FREIGHT website where it say the packages are insured for damage but they will only deal with the sender. The response was Joe put all the onus on me that I hadn’t refused the package as damage so therefore they will do nothing more. But I’m now left with polycarbonate sheets that are damaged & no one is taking responsibility for that . I have cctv footage that I pulled off my system that proves the courier did not ask me anything but my name, AND on viewing the cctv footage you can clearly see the courier DROPPED the polycarbonate sheets on one corner as he got them out of the truck! But as I don’t have X-ray vision & wasn’t watching him get them out of truck I had no way of knowing that they were damaged UNTIL I opened the package. The reason I am making such a hullabaloo about this is because TG SUPPLIES terms & conditions are folly, because how can you say you will only honour damage if it’s refused at the door when that would mean the courier would have to stand & wait whilst you opened everything. What courier is going to do that - none. So TG SUPPLIES are cheating people out of their rights over damaged goods. And once I asked for the managing directors name & a copy of their complaints procedure & shut me down & have not responded since. And that’s a right of a consumer to be given them. At no point have they offered me to return them & a full refund , which as damaged goods they should. But even if I asked I’d be told because they are bespoke cut they cannot be returned. So I’m left with £300 of damaged goods. They have just refused to entered into any dialogue other than ‘tough’ & ‘bend them back into shape’ which if I did theta it could damage them further & allow water ingress to which what is the point of having a roof at all. The crux of the matter is their courier which they engaged damaged the goods & it up to them to contact the courier & sort out the insurance as the contract is between TG SUPPLIES & DX FREIGHT . People need to be warned that TX SUPPLIED are not adhering to consumer rights.

Horrible company Horrible company! Don’t do what most normal companies do and check statuses of parcels out for customers. Was told to contact parcel company myself had no idea who they were city plus or yodel. Company said parcel had been delivered yet yodel said it was with tg supples?? No notice left cards for “two failed delivery attempts” don’t know who was the bigger clowns tg supplies or City plus/yodel … pathetic!