I bought my ej20 head studs on 10/10 I bought my ej20 head studs on 10/10, shipping said it should be here on 10/23. I haven't received them. I emailed horsepower direct about why I have yet to receive them yet and I was told that they were having trouble getting the part and it should be at my door from roughly 11/5 - 11/11. Its 11/15 now and I still haven't received them. I'm waiting on them to put my engine back together. If they were to give me an update periodically instead of waiting for me to email them about a week after I was told it should have of been at my door then I wouldnt of been that upset.

Worst customer service I’ve ever dealt… Worst customer service I’ve ever dealt with in my life. Tried contacting horsepower direct for a week straight, every way possible with no response. Will never try to order from them again.

i purchased product itv24 on june 4 and… I purchased spark plugs from Horsepower direct and didn't get any, couldn't contact anyone or get any response to messages, I wrote a review and forgot about the transaction. 8 months later I was contacted about my review hurting their business and if i dont change it the would be taking me to court. I stated that i was astonished about how they didn't mention my purchase or offered a refund but they wanted me to change my review. I was also not impressed at how they were not trying to change my experience. They finally stated that the product i ordered was no longer available but i could choose another product or get store credit. I chose a simular product and i received it a few days later. They sent me updates of the order all the way to delivery. I still didnt open the package a week later. I thought this was how they should be treating a customer from the beginning to get great reviews. Maybe this was all due to Covid does strange things to people.

Item never received Order status says "Awaiting Fulfillment" for well over 30 days. Contact numbers are either disconnected or go straight to VM. No response through email. Stay as far away from HP Direct as you possibly can if you actually want to receive the item you paid for. I have all supporting documentation including the charge back from my bank approved today.

Trustpilot is a real platform where… Trustpilot is a real platform where scammers exposed by the legit reviews of affected peoples. Kindly make trustpilot as healthy that people who scamed by different sites not only get sympathy but also recovery of scam dollers . Or kindly blacklist those companies and make them answerable in courts . Kindly make this platform a way to justice .