You get what you pay for Shipping for the book took a few days longer than what I paid for. The packaging was not very good quality, but the book is the correct book and for what I paid for it it seems like a good deal. It would be better if it shipped in time and if tracking information was available. A tracking number was provided, however I was only given information when it was a day out and before that had no idea how long it would take or where the package was.

Great price, unreliable shipping My book was supposed to arrive friday (I paid extra for shipping) but arrived the Wednesday after. I emailed customer service and got no response about the delay. The book is right and the price was good, but be prepared to wait a while.

No trust, no honor, and no letting of giving my information anymore Just like someone else, I received an international version of the book I needed, claiming to be the same material, only some questions were missing, and all question values are different. The worse is that the book was labeled new, but arrived with damage that appears to have been there before shipment. The 14 money back guarantee for damaged products and payment for postal shipment isn't true since I have an email from Justin K. telling me they are willing to offer partial refund. I may have to convince a magistrate or a jury that they just found a way to get rid of damaged goods and go against their word when people wish to send it back. Their phone number isn't real, and they only communicate by online messages with 1 business day waits for email responses. I am an EE/EET major at SIU in Carbondale Illinois named Jason Bischoff if anybody wants to verify with me my experience before giving this company any information.

Excellent service I ordered a textbook for my daughter at 1/3 price it was from Amazon. I got extremely worried when I read the negative online reviews... I hadn't looked before I placed my order. I sent them an email requesting the tracking number and expressing my concerns. I received a prompt and friendly reply, including the tracking number. I paid for 2 day shipping and received the book in 3 business days (there was a weekend involved). Book was in excellent condition... it was the correct book with no issues of any kind. This was my only experience with Alto Books, but it was excellent.

Terrible!! Terrible!!! I ordered set of textbooks. It was delivered on time but PREVIOUS edition instead of advertised. Send multiple e-mails and called them without getting any response. I ordered books from different places but have never had with kind of experience. As I understand fraud is something normal for this company.