Awful service I ordered a book on August 16th, a few days before classes started, and it's now August 30th and the end of the second week and I still haven't received the book. I emailed customer service and haven't heard anything back. The site is cheap, but I would just go with Amazon because they're at least reliable.

So I ordered a textbook through them… So I ordered a textbook through them and still haven't received anything at all I tried calling during their times and it seems like the number is faulty and wrong. Tried emailing them as well but nothing so far and also paid for fast shipping because i need it ASAP its already been 16 days later. This is horrible customer service and service in general. I Highly recommend not to order anything from this site

Excellent service I ordered a textbook for my daughter at 1/3 price it was from Amazon. I got extremely worried when I read the negative online reviews... I hadn't looked before I placed my order. I sent them an email requesting the tracking number and expressing my concerns. I received a prompt and friendly reply, including the tracking number. I paid for 2 day shipping and received the book in 3 business days (there was a weekend involved). Book was in excellent condition... it was the correct book with no issues of any kind. This was my only experience with Alto Books, but it was excellent.

This company is TRASH This company is TRASH. I ordered a textbook, I waited 26 days. They NEVER sent any shipping information and never shipped my book. I contacted the company and a "Justin K." responded with a weak apology saying they would refund me. I NEVER GOT A REFUND. I'm tired of dealing with this horrible company. This company is a scam. DO NOT BUY FROM THEM. Even their comments on reviews of their shady business are lies trying to discredit the jaded buyers who were cheated and lied to by this company.

Books arrived damaged and won't allow exchange books arrived damaged and someone called Justin replied in email that they would only refund 15% of the listing price. I requested for an exchange but Justin claimed that they did not have any other copied of the book. However, their website clearly indicated that there were 8 more copies of the same book. They are simply lying and cheating customers. Do not buy from them!