Avoid this payment processor. Original Review 04/01/2021: BLUEDOG was extremely helpful in attaining firearm-friendly credit card processing for my home FFL business, Mayhem Mastery. Karen worked around my schedule to ensure I was up and running quickly. Their terms were fair and upfront. Had a slight issue with the plug-in on my website that their tech support was able to handle quickly. I look forward to working with them as I continue to expand my business. UPDATE 07/10/2023: Now the company is called Fortis. I have been attempting to cancel my account since May '23. I didn't receive a response until June 1st, apparently so they could still charge me for the entire month of June. My recent emails to the rep that sent me a DOCUSIGN for cancellation have not been returned. My merchant statement (from one of 3 logins) had a customer number on it that was just for the company that prepares the statement, not Fortis. I found Fortis' number and was in a queue for 15+ minutes telling me there were X number of callers in front of me. When I was next, it sends me to voicemail. The fees increased on me with simply a small note on a statement a few months prior. If they finally stop charging me, I would appreciate it. I am simply trying to get confirmation my account is canceled. They at least honored their no cost cancellation fees I was told initially (maybe?). Chase began offering credit card processing for firearm dealers with no monthly fees. Then I have the option of using Authorize.net with my Chase account to process Credit Cards online.

Poor customer service Poor customer service. I was signed up with Blue Dog credit card servicing. I was never notified that Fortispay purchased Blue Dog. The fees went up after Fortispay took over merchant services. I was compliant with the PCI-DSS at one time, Then after Fortispay took over I started getting charged the non compliant fee. When I cancelled with Fortispay they said that I owed $$$ for early cancellation. I said my contract was with Blue Dog not Fortis. Poor business ethic's.

As a new client of Blue Dog As a new client of Blue Dog, I was unsure how the process worked and needed help setting up my account. I feel very fortunate to work with Blake, who was very helpful, professional, and knowledgeable. End of the day, Blake answered all my questions, helped me get set up, and got the ball rolling for my business. I am very pleased with Blue Dog, and especially Blake's superior's quality of customer service! Many Thanks, Greg M Golden Eagle Arms LLC

They don't fulfil their word about ££ Not enough feedback. One mentoring meeting the signal was horrid and then my mentor and the company never rebooked that meeting. Just messaged me see you in 2 weeks. Says an hour a day would make it work, unfortunately it didn't for me. Good people good human beings. But after 3 or 4 months and 4 different types of trying to get the business going, none of the methods worked(for me) so I then decided to step back and respectfully ask for the refund. As they promised. Emails back and forth for weeks. And nothing. At least after the 4 months we've worked together and decided it wasn't for me. They would and could have paid me back. They didn't, so careful when reading the waiver. Just unhappy about the refund policy. My new mentor said. Well let them know how you feel. And I did.

Horrible company we have been trying to… Horrible company we have been trying to cancel our service since February 14 and are still being charged. Whoever “Mary” is will not call us back and now the chargers have went up another 10 dollars. We have called over 4 times to get this resolved and still nothing. They will respond with we will have someone from our customer service respond. But they will not!