Good Platform, Helpful Employees Have used Vertical Response for about 10 years. The platform is very robust and has a lot of features not available from other companies. Their employees there are very friendly and helpful whenever we have had any issues. We have some deliverability problems with certain email addresses (like gmail for example), but the Reps at Vertical Response are always eager to help out and troubleshoot problems when they occur. Would recommend them.

Effective and User-Friendly VerticalResponse is an effective and user-friendly email marketing tool. Its drag-and-drop editor simplifies email creation, and list management and analytics are strong points, aiding in effective targeting and campaign optimization. While generally responsive, customer support could be faster during peak times. Adding more advanced customization options would be a valuable improvement. In conclusion, VerticalResponse is effective and user-friendly, with potential for further enhancements in customer support and customization.

Vertical Response is Truly The Best! Our company finds Vertical Response highly commendable for the following reasons: 1) The pricing structure is both budget-friendly and flexible. 2) The email editor is user-friendly, featuring drag-and-drop functionality and customizable templates. 3) Vertical Response's AI content generation tools streamline email creation and enhance campaign effectiveness. 4) Customer support is responsive and reliable, complemented by extensive documentation. In conclusion, Vertical Response is a valuable asset for our email marketing efforts, offering flexible pricing, an intuitive editor, and advanced AI content generation capabilities. It's well worth the investment.

As shown below As shown below, your site clearly stated that I had a 60 day trial, with no credit card required. Well, I was IMMEDIATELY charged $200 twice for before the 30 day was up and told that "no refunds could be made" but they would put out 2 newsletters for me. The 1st newsletter netted me no results, and wishing I had never had any contact with VR. We'll see if anyone at VR cares enough to contact me or do anything about this situation. Jon 602 708 1811 PS, Unfortunately VR doesn't allow screen shots of the home page that clearly states what the terms are.

The worst Customer Service The worst Customer Service. We have been an account for the last 10 years and are pretty low maintenance & self serve. Now we are growing & have some simple questions. They disabled their live chat, you sit on hold forever I believe there is ONE single person to manage all their account and it takes weeks for a response and no phone number at all. We even tried calling parent company Deluxe and again no response!