José Antonio Dieguez Rojas
CL4 days asking for support 4 days asking for support, and they have totally ignored and blocked our whatsapp to provide support to our clients.
Jessica Silva
GBWe've been using Freshdesk for over 3… We've been using Freshdesk for over 3 years now and it's been great. It really helps us manage the large volume of requests that we receive from our clients. My only recommendation would be around the Satisfaction Survey. When someone responds to the survey, the email we receive back doesn't note the piece of feedback that they gave us. It would be nice to get that feedback in the email notification.
Simon
GBFresh-desk is very user friendly Fresh-desk is very user friendly. It allows the group to be included in all emails and workflows which is great for when colleagues are absent/holiday. Easy threads to manage timelines and responses without having to track and trace personal emails to get a clear understanding of the topic responses.
Trustp!lot
NLNo Dark mode...HOW!!!!! Easy, 1 star because you still don't offer the simpel option of Dark mode. I have to use anoying extensions for only 1 out of 100 apps i use, and that F**** up a lot of other views Bunch of amateurs
Fernando
GTTalk about taking one of the best business decisions I have ever made We come from a Zendesk background which was not the greatest when it comes to support. We made the switch to Freshworks right around Aug 2020 right in the middle of the Covid19 Pandemic which was a tough uncertain stage to make these type of decision. After two and a half long years I can honestly say that FreshWorks is probably the best CX Software that I have worked with. We are handling thousands of customers every day through the Omnichannel platform and have never been in a better spot! We are absolutely loving FreshDesk and are planning to continue working with this amazing tool for years to come.