Freshdesk service and customer care… Freshdesk service and customer care have been wonderful. I've enjoyed watching them grown over the last 3 years with strong new features each year and am anxious to try the new AI-related features that are coming soon. It's easy to set up and create automation and has scaled with us as we've grown from 1 to 100 users. The interface is clean and it's been dependable. We integrate Jira, Aha, and SalesForce, and the only complaint is the limitations with the SalesForce integration.

I was charged for a full year without… I was charged for a full year without my approval and without the ability to cancel few days in the year. I reached out to customer support to no avail. I would be highly suspicious regarding these kind of practice. Something is off. Update: After some recrimination, Freshdesk finally refunded my money. I updated the experience from 1 to 3 stars for that reason.

They ignore emails, 9 days now on a support request I signed up for freshdesk a couple weeks ago. I went through the app features, read some documentation, then to finish setting up I emailed them some questions. That was 9 days ago. In that time I spoke with the chat within the app, they said someone will get back soon. 5 days ago the chat widget asked for a product demo, so I said ya that would be great, I'll just ask my questions then. They said someone will get back in 24 hours. That was 5 days ago and no response. I asked once again 2 days ago and yep you guessed it, no response again. Hard to trust helpdesk software that doesn't even give basic level customer support. I gave 2 stars instead of 1, because the UI was nice and it seems like the software would work, as long as you don't have any questions or want to customize something. I was set on freshdesk, but am not testing out a couple others (just googled "alternatives to freshdesk"). Truly unbelievable.

Best of the best of the best Freshdesk is a top tier CRM that has so many great features its hard to list. I have been using for almost 6 years now. They have the fastest service I have ever seen and I run a service organization. You can encorporate chat, sms, phone system, bots, instagram all into your system. You can run reports and schedule reports to your bosses to show the data on how many people are needed in what location or what products need improving. Its super easy to setup and you don't need an IT person to get it off the ground. Its the best CRM software I have tried and I have done most of them.

Okayish product, terrible customer support We are an SME of ~100 employees, with a team of 10 using FreshDesk on a daily basis. Overall the value for money is good, with intuitive OOB experience. But the customer support team is TERRIBLE at understanding and handling our questions, feature requests and API assistance. Sometimes it takes a back and forth of 16 emails across a week to get one request answered or fixed. The technical understanding of the support teams is very limited. If you are looking for a long-term solution with custom integrations and a lot of customization, steer clear.