Freshdesk rocks!!!! Freshdesk has greatly improved our client services by offering email, phone, text and social media all under one platform. We are looking forward to expanding our usage to include web and chat, as well. The only challenges we have faced are with the 3rd party Instagram application integration, but are hopeful to have that resolved soon. I would highly recommend Freshdesk to anyone. You cannot beat the services and price.

I was charged for a full year without… I was charged for a full year without my approval and without the ability to cancel few days in the year. I reached out to customer support to no avail. I would be highly suspicious regarding these kind of practice. Something is off. Update: After some recrimination, Freshdesk finally refunded my money. I updated the experience from 1 to 3 stars for that reason.

Excellent tool for responding to users queries Following are excellent! The alerts that are received in the mailboxes of the team. The ability of any team member available respond to the ticket Provision for adding notes to each other within the team to keep track of the thread. Improvement suggestion: There is a limit on the number of agents. We know whom we can make an agent for our system. So why limit it?

customer service was great. customer service was great. Onboarding was really good with the free training sessions. They are way better than other products we had contacted in our comparison. Very technical savvy and the app just works out of the box. We didn't have to pay external consultants to setup the business process. s********e doesn't support small businesses, they focused on selling. z*****k great UI but poor customer service and response time.

Talk about taking one of the best business decisions I have ever made We come from a Zendesk background which was not the greatest when it comes to support. We made the switch to Freshworks right around Aug 2020 right in the middle of the Covid19 Pandemic which was a tough uncertain stage to make these type of decision. After two and a half long years I can honestly say that FreshWorks is probably the best CX Software that I have worked with. We are handling thousands of customers every day through the Omnichannel platform and have never been in a better spot! We are absolutely loving FreshDesk and are planning to continue working with this amazing tool for years to come.