The free version is awesome! I'm still on the free "sprout" version, but it's good enough that when our needs grow I'm pretty sure we'll upgrade! It was easy to start generating tickets, and there's lots of features we haven't scratched the surface of yet. Their support team is responsive and helpful, too!

Avoid at all cost Avoid at all cost. Ticketing system is very clumsy. When you are assigned a ticket, there is no notification. The tickets just sit there for days until someone actual physically notifies you. The calling system is no better. Calls are dropped, the app will show missed calls when your phone never rings, It will randomly put you in and out of the que.

Freshdesk rocks!!!! Freshdesk has greatly improved our client services by offering email, phone, text and social media all under one platform. We are looking forward to expanding our usage to include web and chat, as well. The only challenges we have faced are with the 3rd party Instagram application integration, but are hopeful to have that resolved soon. I would highly recommend Freshdesk to anyone. You cannot beat the services and price.

Excellent tool for responding to users queries Following are excellent! The alerts that are received in the mailboxes of the team. The ability of any team member available respond to the ticket Provision for adding notes to each other within the team to keep track of the thread. Improvement suggestion: There is a limit on the number of agents. We know whom we can make an agent for our system. So why limit it?

No Dark mode...HOW!!!!! Easy, 1 star because you still don't offer the simpel option of Dark mode. I have to use anoying extensions for only 1 out of 100 apps i use, and that F**** up a lot of other views Bunch of amateurs