customer service was great. customer service was great. Onboarding was really good with the free training sessions. They are way better than other products we had contacted in our comparison. Very technical savvy and the app just works out of the box. We didn't have to pay external consultants to setup the business process. s********e doesn't support small businesses, they focused on selling. z*****k great UI but poor customer service and response time.

Freshdesk service and customer care… Freshdesk service and customer care have been wonderful. I've enjoyed watching them grown over the last 3 years with strong new features each year and am anxious to try the new AI-related features that are coming soon. It's easy to set up and create automation and has scaled with us as we've grown from 1 to 100 users. The interface is clean and it's been dependable. We integrate Jira, Aha, and SalesForce, and the only complaint is the limitations with the SalesForce integration.

very bad service desk very bad service desk, even though they do service desk solutions, but their service desk is terrible. Doesn't work. I'm trying to integrate freshchat with my application, it worked before, but now it's not working, they cannot find any solution already one week. The account manager that was assigned is uselss, she reply to my questions once time a week.

This company is terrible. This company is terrible. No one is ever reachable via anything but emails/tickets. There is no number or person you ever speak with. They have botched two phone port attempts completely because they can’t even get the number right. Ironically, for a company that sells customer support solutions they have absolutely the worst customer service I have ever experienced.

Best of the best of the best Freshdesk is a top tier CRM that has so many great features its hard to list. I have been using for almost 6 years now. They have the fastest service I have ever seen and I run a service organization. You can encorporate chat, sms, phone system, bots, instagram all into your system. You can run reports and schedule reports to your bosses to show the data on how many people are needed in what location or what products need improving. Its super easy to setup and you don't need an IT person to get it off the ground. Its the best CRM software I have tried and I have done most of them.