Freshdesk rocks!!!! Freshdesk has greatly improved our client services by offering email, phone, text and social media all under one platform. We are looking forward to expanding our usage to include web and chat, as well. The only challenges we have faced are with the 3rd party Instagram application integration, but are hopeful to have that resolved soon. I would highly recommend Freshdesk to anyone. You cannot beat the services and price.

Very bad customer service! I was very happy to receive email from CEO of freshdesk where he mentioned that i am able to reach their team who can do a free demonstration with me, But when i tried reaching them since after 1st March till 5th March they are not even answering me on call with a resolution. While talking to them on live chat they have transferred me to my account manage who i dont know even exist in this world or not but i have not found him every reached me. Frustrating!

Best of the best of the best Freshdesk is a top tier CRM that has so many great features its hard to list. I have been using for almost 6 years now. They have the fastest service I have ever seen and I run a service organization. You can encorporate chat, sms, phone system, bots, instagram all into your system. You can run reports and schedule reports to your bosses to show the data on how many people are needed in what location or what products need improving. Its super easy to setup and you don't need an IT person to get it off the ground. Its the best CRM software I have tried and I have done most of them.

This appeared in my Facebook feed… This appeared in my Facebook feed saying that I had signed into it through Facebook. I've never heard of the company before and certainly never logged into to it. I wonder what shady tactics they use to achieve this.

They ignore emails, 9 days now on a support request I signed up for freshdesk a couple weeks ago. I went through the app features, read some documentation, then to finish setting up I emailed them some questions. That was 9 days ago. In that time I spoke with the chat within the app, they said someone will get back soon. 5 days ago the chat widget asked for a product demo, so I said ya that would be great, I'll just ask my questions then. They said someone will get back in 24 hours. That was 5 days ago and no response. I asked once again 2 days ago and yep you guessed it, no response again. Hard to trust helpdesk software that doesn't even give basic level customer support. I gave 2 stars instead of 1, because the UI was nice and it seems like the software would work, as long as you don't have any questions or want to customize something. I was set on freshdesk, but am not testing out a couple others (just googled "alternatives to freshdesk"). Truly unbelievable.