I was charged for a full year without… I was charged for a full year without my approval and without the ability to cancel few days in the year. I reached out to customer support to no avail. I would be highly suspicious regarding these kind of practice. Something is off. Update: After some recrimination, Freshdesk finally refunded my money. I updated the experience from 1 to 3 stars for that reason.

We've been using Freshdesk for over 3… We've been using Freshdesk for over 3 years now and it's been great. It really helps us manage the large volume of requests that we receive from our clients. My only recommendation would be around the Satisfaction Survey. When someone responds to the survey, the email we receive back doesn't note the piece of feedback that they gave us. It would be nice to get that feedback in the email notification.

Very bad customer service! I was very happy to receive email from CEO of freshdesk where he mentioned that i am able to reach their team who can do a free demonstration with me, But when i tried reaching them since after 1st March till 5th March they are not even answering me on call with a resolution. While talking to them on live chat they have transferred me to my account manage who i dont know even exist in this world or not but i have not found him every reached me. Frustrating!

Freshdesk service and customer care… Freshdesk service and customer care have been wonderful. I've enjoyed watching them grown over the last 3 years with strong new features each year and am anxious to try the new AI-related features that are coming soon. It's easy to set up and create automation and has scaled with us as we've grown from 1 to 100 users. The interface is clean and it's been dependable. We integrate Jira, Aha, and SalesForce, and the only complaint is the limitations with the SalesForce integration.

Absolute disgrace Absolute disgrace. For a company that provides services desks it is a joke. Unknown charges taken unlawfully off our credit cards. Support does not respond. They spent more time sending your marketing emails about how good they are and then fail to provide any service. Never believe what they advertise re pricing. Because none of the credit card charges match your packages. Disgraceful treatment of clients. Arrogant and useless.