Very bad customer service! I was very happy to receive email from CEO of freshdesk where he mentioned that i am able to reach their team who can do a free demonstration with me, But when i tried reaching them since after 1st March till 5th March they are not even answering me on call with a resolution. While talking to them on live chat they have transferred me to my account manage who i dont know even exist in this world or not but i have not found him every reached me. Frustrating!

The free version is awesome! I'm still on the free "sprout" version, but it's good enough that when our needs grow I'm pretty sure we'll upgrade! It was easy to start generating tickets, and there's lots of features we haven't scratched the surface of yet. Their support team is responsive and helpful, too!

We've been using Freshdesk for over 3… We've been using Freshdesk for over 3 years now and it's been great. It really helps us manage the large volume of requests that we receive from our clients. My only recommendation would be around the Satisfaction Survey. When someone responds to the survey, the email we receive back doesn't note the piece of feedback that they gave us. It would be nice to get that feedback in the email notification.

No Dark mode...HOW!!!!! Easy, 1 star because you still don't offer the simpel option of Dark mode. I have to use anoying extensions for only 1 out of 100 apps i use, and that F**** up a lot of other views Bunch of amateurs

Absolute disgrace Absolute disgrace. For a company that provides services desks it is a joke. Unknown charges taken unlawfully off our credit cards. Support does not respond. They spent more time sending your marketing emails about how good they are and then fail to provide any service. Never believe what they advertise re pricing. Because none of the credit card charges match your packages. Disgraceful treatment of clients. Arrogant and useless.