LiveAnswer, Inc.

1101 Brickell Ave, Suite 800, 33131, Miami
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4.65
Based on 20 Reviews

5

85.00%

4

5.00%

3

5.00%

2

0.00%

1

5.00%
About LiveAnswer, Inc.

LiveAnswer is reinventing the help desk into a multi-channel intelligent conversation by providing businesses around the world with a unified communication platform that seamlessly integrates phone, email, SMS, chat and social media into one simple Inbox. LiveAnswer's software will allow businesses to respond to and track real-time customer interactions to provide intelligent and effective customer service. Additionally, the company provides an optional workforce marketplace which allows businesses to outsource their phone support needs to multiple call centers.

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Brad Brooks
GB

This company is a joke This company is a joke. They have the most unqualified people answering the phone representing your business. Simple English skills were missing. Couldn't spell or speak proper English. Often had bad attitudes as well. They drag the calls out as long as possible in order to milk you of the min's on your call plan. I would highly recommend finding someone other than this company to handle your call center questions. Sincerely Brad Brooks The Brooks Agency

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Julio C.
GB

The Best Call Center Platform. Love LiveAnswer! LiveAnswer has really changed our entire approach to our phone customer support. The interface is great, very easy to use with a powerful real-time agent script builder. I love, love, love LiveAnswer, highly recommended.

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David Carson
GB

LiveAnswer provides service of such nature that would exceed the satisfaction of every client. We remain very busy on Holidays due to hug customers footfall, so we decided to have a customer support team to attend calls on the weekend. And I got a recommendation from one of my friends and decided to give try LiveAnswer despite of being little hesitant to sign up for a new service. Sign up process was too easy to step forward. Creating agent script was very simple. Finally, we got the reports from there we were able to understand call frequency, arrival patterns and call tracking. We impressed by their service, and got a positive outcome. Hopefully we will be using their service frequently.

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Chapel Hill Dad
GB

Great answering service that allows you to control how your calls are answered Once I found the I was up and running in minutes. I love how I control everything myself- no need to work with an annoying account manager. Changing scripts is so simple. Great company- much better than my last answering service.

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Tyler Breault
GB

Unbelievably easy to use!! I switched over to LiveAnswer a few months ago from my voicemail and I don't think I will ever go back. No longer do I have to spend hours listening to voicemails, getting their call back numbers and information, and then finally calling them back. With LiveAnswer i never have to listen to a call again and can easily call back my clients!! 5 stars

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