Don't use KAYAK Kayak would put some really cheap flight information to lure you to their websites. But when you try to book these flights, it will tell you that "Something went wrong." and give you something much higher than their original price. Also be very alert, Kayak hides flight information. You will arrive at one airport in Tokyo, and you will depart from another airport in Tokyo. CAREFULLY read the flight details before you book.

Buzz is the best, incredibly helpful! The airline had cancelled my original connecting flight and I had called to reschedule but my new ticket was processing for over 2 weeks. I called back yesterday and was connected to Buzz and he was able to resolve my issue and confirm my new ticket in less than 24 hours. I am now confirmed to go see my family for the holidays and I cannot thank Buzz enough!!!

I feel scammed? Booked a flight from Chicago to Europe, and specified when I searched for flights that I wanted both carry-on and checked luggage. A small note stated that the checked bag wasn't included in the price, and no information on how to add a checked bag was provided. I figured I could add it after I had purchased the flight, but no. Had to reach out to some other company who actually sold the flight and have them cancel the ticket so I could rebook with a checked bag. I will not be rebooking my flight with them, although it might be cheaper it doesn't feel secure at all. I feel scammed. Canceling my trip would be without cancellation fees according to customer service, but I'll believe that when I see it.

This company is just a scam This company is just a scam! They were showing the price in EUR and then charged me in USD without prior notice nor my consent. I ended up paying more for this ticket because of that false information and the company rejects to refund me this price difference and extra charges. Will never use it again.

Heaven sent angel I was trying to find what felt imposible multi city flights for my family and I and after hrs an hrs online I decided to give Kayak customer service a call and I honestly believe Jonas. R was heaven sent. She went above and beyond in helping me. I’ve never experience this level of customer service with any travel agent. I felt she really cared and wanted to help. She truly exceeded my expectations with finding the perfect flights for us and also with her level of customer service. She deserved a pay rise, a bonus and promotion because she literally made me never want to book anything with anyone else but her. Thank you Jonás!!