
Chakri I
GBAirlines cancelled an international… Airlines cancelled an international flight. I got no notification from Kayak about cancellation. I only knew about it when I went to airlines website to pick a seat. It was panic mode. Getting to a Chat deal representative was a nightmare. The phone systems sent me in a loop and online chat was robotic and useless. No one got back to me even after days of trying. But once I got to a human, Felipe was the representative and he was fantastic. He fixed the errors, found alternative flight and rebooked everything and called back to confirm that I got the new email and the seats I want.

Kiril
GBProbably one of the most useful… Probably one of the most useful features of Kayak is explore. This is a useful device when looking for EF or just some bargains. Kayak - unlike GF - shows prices for (all?) Asian LCCs, and also has a very good car rental search. Yesterday, thanks to Kayak, I saved 25e on renting a car in April (Keddy by Europcar was shown, while Argus and AutoEurope were not). I agree that OJ, DOJ and more complicated Kayak routes work poorly, and often not at all.

JOHN CARROLL
GBThyme was very helpful Thyme was very helpful, patient and thorough in helping me find and book exactly what I wanted. She seemed to have excellent command of the software she was using and found what I asked for right away without ani miscommunication or mistakes. She answered all my questions about travel insurance etc and made the process go quickly, without missing any details.

James
GBI have NEVER had a problem booking a… I have NEVER had a problem booking a flight thru kayak . I just booked a flight thru you on Cheapo Air . My trip to Cancun was Volaris /Cancun . The problem started before my flight to Cancun . I could not check in online as I didn’t receive my email until midnight before my flight . Because CVG didn’t have a Volaris counter I went to Frontier and was able to check in . Return trip was not so easy . I don’t speak Mexican so I could not check in at 3:00am when I got my email . Volaris is at terminal 2 in Cancun . Frontier is a $30 taxi ride from terminal 2 to terminal 4 where Frontier is . Thank god I gave myself 4 hours to check in at the airport . I was not the only one with this problem as another couple from Cincinnati had the same problem . We talked about this on the plane . They too were worried they would miss their flight . Nobody from Cheapo Air could tell us which terminal to go to ? Volaris is what was suggested but they didn’t know . Kayak is better than this . I’m a veteran traveler and never had a worse problem in all of my travels . I will continue to use kayak but refuse to ever use Cheapo Air agsin . Take them off of your website.

Michael McDonald
GBNot only no, but heck no! I'm voting heck no because their advertaising method is darn right predatory. The links are very misleading. Just when you think you've made progress, there's yet another referal where you have to profile your request all over again. If someone searches for Hampton Inn, let them go to Hampton Inn without pretending via false link that you are what you aren't.