KAYAK

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2.60
Based on 20 Reviews

5

30.00%

4

10.00%

3

5.00%

2

0.00%

1

55.00%
About KAYAK

Currently KAYAK is not responding to reviews posted to this page. If you require assistance, have concerns or wish to share an experience you had please reach out via www.KAYAK.com/support. We have a dedicated team ready to respond and assist you. Thank you! Our mission at KAYAK is to help people experience the world by creating their favorite travel tools. With every query, KAYAK searches other sites to show travelers the information they need to find the right flights, hotels, rental cars and vacation packages.

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Mangattil Rajesh
GB

Do not use Kayak or Kiwi. It’s a scam! Very very poor service. Had a very bad experience with Kayak.com. The instructions were not very clear. I was told at Heathrow in London that I need a transit visa to board my onward flight to India and this was not made very clear at the time of the booking I’ve came across passengers sent back from Abu Dhabi to London because they did not have a transit visa. I had to buy another ticket from Abu Dhabi to India. Poor service. No one to talk to at the time of booking. Only interested in selling you add ons and all that information is very clear. I am reporting them to trading standards.

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Marcela Phillips
GB

Heaven sent angel I was trying to find what felt imposible multi city flights for my family and I and after hrs an hrs online I decided to give Kayak customer service a call and I honestly believe Jonas. R was heaven sent. She went above and beyond in helping me. I’ve never experience this level of customer service with any travel agent. I felt she really cared and wanted to help. She truly exceeded my expectations with finding the perfect flights for us and also with her level of customer service. She deserved a pay rise, a bonus and promotion because she literally made me never want to book anything with anyone else but her. Thank you Jonás!!

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Parulewicz
NL

Showing that there are private offers… Showing that there are private offers with lower prices available only after registration but if you make an account and try to get this offer it just redirect to other site with even higher prices than regular ones showed before.

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JOHN CARROLL
GB

Thyme was very helpful Thyme was very helpful, patient and thorough in helping me find and book exactly what I wanted. She seemed to have excellent command of the software she was using and found what I asked for right away without ani miscommunication or mistakes. She answered all my questions about travel insurance etc and made the process go quickly, without missing any details.

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Mike
GB

Rented a car through Kayak The rental … Rented a car through Kayak The rental company was Right Car Rental Right Car Rental Worst car rental experience in 40 years. Waited an hour for pick up. Got to the car rental location. There are no people there., You have to go in a little building and talk to an agent on the screen. I rented the car through Kayak. The total was $224 which was a good deal. My paperwork said amount due at pick up $0. But when I got there the agent forced me to take additional insurance at $24.95 per day. She forced me to sign up for their toll packaged $9.95 per day and then downgraded my rental. My contract clearly stated Nissan Altima or similar vehicle. I ended up with a Kia Soul. I mentioned this to her and she said that's what I rented. My paperwork said Altima and showed a picture of an Altima. When I got my final paperwork after returning the car, they added another surprise on the bill, $13.95 per day senior fee. So my $224 car rental ended up costing $567. I would have rented from Avis for $350. In addition, you have to take 12 pictures of the car when you pick it up and another 12 when you return it. There are no employees on site to talk to. ( At least none visible) If I could rate it a minus 10, I would do so. This review is looking pretty epic! Nice!

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